FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most projects/repairs that I complete are custom jobs, therefore, there isn't a standard pricing system I use.
- What is your typical process for working with a new customer?
Meeting with the customer and evaluating the project together is always the first step. It's important to gather all the information (including expected turnaround times, specific needs/wants and the required materials) so an accurate quote can be provided within 24 hours. Consistent contact and updates once the project has started is something I pride myself on and I'm always available for any questions or concerns he/she may have. Once the work is completed, I will review what has been done to ensure 100% satisfaction.
- What education and/or training do you have that relates to your work?
I have been doing home improvement/maintenance for various contractors for over a decade, until 2015 when I decided to start my own company.