FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use the fair rate- customer service, based on what is described or discussed over the phone- to estimate the best amount of time, effort, and resources needed to complete the project. Price is a measurement of the amount of quality you will receive. We will return 110% Satisfaction All traveling time is part of the job We offer Hands only. $99/h Avg.** Hands and a 12ft truck $120/h Avg.** Hands and a 12ft truck + trailer $150/h Avg** Hands and a 24 fr Truck $180 Avg** Heavy Lifting after 150 Lbs is rated at $150/h Stairs Fee: will have +$10/h per flight. Avg** means if the move is out of the scope, the price may vary, Tight turns, long walks, steep hills, stairs. For all furniture of more than 200 lbs, we will evaluate All the obstacles to determine the estimate. All estimates are based on your over-the-phone description and pictures provided. **Please Read: Piano Moving is a unique set of skills and tools; due to weight and fragile maneuvers, the prices are not at an hourly rate. Minimum Piano moving $150 Spinet/upright Baby Grand / grand piano rates minimum of $350 (we are Certified Piano Movers by Piano Academy) Moving appliances does not move at the same rate as moving furniture. ** Stairs fee may apply. On-site estimates have a $50 fee. Virtual video is a $25 fee over the phone. Free estimate. We are not responsible if the furniture or item doesn't fit in your desired place; it is your responsibility to measure it.
- What is your typical process for working with a new customer?
We call every customer and tried to collect all the information and advise the best solutions, our main intention is to help the customers to take the best decision, no only based on price based on efficiency and safety.
- What education and/or training do you have that relates to your work?
We have developed a comprehensive list of movements and techniques to train our movers to perform the best job where safety and professionalism meet.