Maid in Raleigh

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Introduction

Maid in Raleigh takes enormous pride in our work! Cleaning someones home is a very personal thing, we don't just want to create clean spaces but create relationships with our clients as well. Well at Maid in Raleigh, are maids are known for one thing... and that is, they're clean freaks (in the best way possible). Our maids come from an assortment of backgrounds Hotel experience, experiences with other maid services and joy of seeing a job they've completed is their passion.

Overview

Hired 31 times

8 employees

11 years in business

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Specialties

Cleaning method

,

Reviews

Good 4.2

27 reviews

5

63%

4

18%

3

4%

2

4%

1

11%

Robyn T.

Jan 29, 2015

Great service. Always on time and professional.

Keith H.

Sep 3, 2015

Sammi H.

Apr 11, 2016

BACKGROUND: I talked to Johanna over the phone for quite some time as well as via email to coordinate cleaning services for my home. The phone service she uses to call (sounds like Skype) is very hard to hear her and since there is a HUGE lag she just kept talking over me and interrupting me the entire time. I asked her multiple times to please email because I like to keep everything in writing and I cannot talk on the phone during my work hours (unless emergency). Unfortunately she didn't follow through with this. I was very clear of the standards we expected for this cleaning. I expected to come home to a clean home. Johanna even went to the extent to say her team cleans EVERYTHING except insides of appliances and all windows (though they'd clean a few if they needed them - which was find since only 2 windows need regular cleaning). I explained that we needed quality cleaning and even sent her a check list to make sure everything is done in the house (this is the same list we use to clean our home - we do bi-weekly service and we clean between our scheduled cleaning). I told Johanna that we had 4 large dogs and 2 of them are crated but the other 2 roam around (and that her team could put them in a room they aren't cleaning if they don't want them around and then to move them to another room when they need to get in that one. our dogs are very well behaved and listen well so this isn't any issue). Johanna is very scared of dogs but reassured me that her team is used to working around dogs and it would be no problem. I requested that her team use our Kirby vacuum as to not bring in debris, fleas, smells, powders, etc. from other homes as this has been an issue in the past with allergies in the house. Johanna said this was no issue. I told her where to look on youtube to make sure her team was comfortable changing out the heads on the vacuum. My sister was here to let them in and I arrived shortly after to teach them again how to change the vacuum heads out as this is very important in cleaning the house. I had taken off part of the day to stay home with them and work remotely until they leave. THE CLEANING: I requested them to come around 9-9:30am but Johanna insisted they come at 8am (and with traffic could be as late as 8:30 but not likely). They showed up at 8:45am for the FIRST cleaning come to find out they are TERRIFIED of dogs (my sister locked them in a room for them so they didn't have to deal with it). I arrive home to them trying to work the vacuum and saying it is not working. I realized it was full so I changed out the bag and checked to make sure it was working and then sent them about doing their job (told them I could help again with the head changing if they needed it). Shortly later they call me again saying the vacuum wasn't working. I checked everything again and it was working properly but they insisted it wasn't. I had them use their vacuum (one of the ladies was so kind as to change the filter before as to make it so we don't get carpet powder from other houses in our house). The vacuum they used was a backpack vacuum and it was very poor quality. There is still stuff all over our floors and carpets throughout the whole house. I'm not sure if they even cleaned the bathroom floor upstairs as I took a paper towel and cleaned up a little spot I noticed which would have easily come up if they cleaned the floors with any type of sanitizing agent. They did not use any vacuum attachments to clean around or under larger furniture or the perimeter of the rooms. This was all VERY clear in the list I left. Small things like the basket of blankets, coffee table, etc should be moved to clean under them - not done. AFTER THE CLEANING: I emailed Johanna to let her know of these issues (with pictures). She CALLED (again!) and said she'd send someone by at 4:30 which I told her would not work as I had to work until 7pm but she could come the next day or following week when it worked for her. She never bothered to call back or email.

John D.

Jan 28, 2015

Shower stall and toilets stayed clean longer than usual! It was great to be able to come home to a clean house and relax...

Meredith V.

Jan 29, 2015

FAQs

What advice would you give a customer looking to hire a provider in your area of work?
When hiring a Maid Service you should look for a couple of things: 1. Insurance & Bonding: Make sure your service is properly insured so that in the case that any issues arise, you the "Customer" is not liable. 2. Ask them they're process for screening Employees 3. Make sure they are an actual Business Entity Registered with the state 4. Make sure they're Professional: View their website, Call their Office ask for references.

Maid in Raleigh

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