What is your typical process for working with a new customer?
I speak with all of our clients by phone before we have our in home consultation. I want to make sure that we are a good match for their needs and that my service is the best option for their pets. I review the policies and gather all the basic information and once I've received the clients' approval, I'm ready to assign a sitter who will then contact the client within 24 hours to schedule the consultation. The sitter comes and meets the client and their pets and gathers all the necessary information so that we can not only provide optimal pet care, but also insure the safety and security of the clients' home. We will fill out our Pet Care Service Agreement as well as a Vet Release Form which authorizes us to respond to your pets' medical emergency if necessary. Then , once the visits are completed, I will personally follow up with the client to insure that the sitter followed their instructions and that they and their pets were happy with the service and care we provided.
What education and/or training do you have that relates to your work?
I have taken a portion of the course in T Touch and I helped to create the NAPPS Certification Course. I renew my Pet First Aid and CPR every 2 years. Most recently I attended a Basic Bird Care workshop taught by Dr. Greg Burkett. Dr. Burkett is one of only 5 or so Board Certified Avian Vets in our state. Certificate in Pet Tech Pet First Aid and CPR; Reiki Master and member of the International Association of Reiki Practitioners;Puppy Care and Nutrition Workshop given by Angel Wasserman of Paws In Training Workshop; Cat Behavior Class given by Dr Barbara Sherman DVM and Dr Orlando DVM ,both of NC State Vet School and licensed in Animal Behavior.
Do you have a standard pricing system for your service? If so, please share the details here.
Our basic rate is $20 for a 30 minute visit for up to 2 animals.
How did you get started doing this type of work?
This decision for me was the result of my spiritual journey and my quest to find my soul's pupose and true happiness and fulfillment. I have been aware of the importance of my own spiritual growth for 30 years and so I've done a lot of studying and exploring. My personal launch came in June of 2001 when I sat down one day and impusively wrote a letter to God. I wrote to God that I felt like I was going to leave my job soon; I asked for clarity and guidance and told God in my letter that I would love to work with animals. Two days later I lost my corporate job! I then had to choose to take another couple of leaps of faith and a year later I created Ark Angels Pet Care !
What types of customers have you worked with?
Our most common types of clients are people who own dogs, cats , birds or small mammals and are traveling. But we care for other types of animals too. Mid day dog walk clients are a large part of our business as well.
Describe a recent project you are fond of. How long did it take?
Recently one of my sitters was caring for a midday dog walk client. We walk her dog twice a week. Her dog is a border collie and had recently fractured a bone in her foot so we were instructed to take it easy with her.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure that the pet sitting service you hire is bonded and insured. Services that charge really low prices will not be able to stay in business over the long run so when you're ''price'' shopping keep that in mind. It's wise to select a compnay who has been in business for at least a few years and has proven themselves to be trustworthy and dependable. You're trusting the safety and security of your home and your fur babies to us and we take that responsibility very seriously.
Look for services who belong to national and local pet sitting organizations. These organizations have a high standard for membership and their membership can reflect their quality.
What questions should customers think through before talking to professionals about their project?
I like to help my customers make the best decisions for their pets in regards to what time of day the visits are; how many visits a day their pet should have in order to be happy and comfortable as well as knowing the location of their water shut off valves, the contact information for their immediate family should anything happen to the owner while they're traveling as well as contact information for a neighbor should we experience a severe weather event while the client is traveling. I consider it to be my responsibility to think of the worst case scenarios and discuss potential back up plans so that should anything occur while the owners are traveling, they can have peace of mind knowing that we have already created together a back up plan and are prepared to handle whatever comes up.