I'm so sorry that you weren't happy with our service Samuel. My sitter arrived on 5 different occasions to walk your dog within a 3 month period , only to find that your dog wasn't there. After the first 2 times we arrived and your dog wasn't there, I emailed and called you to find out if everything was ok. I remember that you responded that you thought if you had paid then there shouldn't be a problem on our end. My sitter reviewed our policies on cancellation with your during the initial hour long consult. We know how important it is to do what we have promised our clients to do . My sitter came on 2 more separate occasions and your Mother was there and informed my sitter that she didn't need to walk the dog. At this point , I emailed you to remind you that you needed to let us know if you were not going to need us to come. When my sitter arrived on the 5th occasion and your dog wasn't there, I called and emailed you to let you know that we could no longer provide service. I didn't know that you were ill. But how could I know ? Neither you or your Mother had contacted me or my sitter to let us know. I hope you're feeling better now and I'm sorry that we weren't a good match for your needs. We really work hard to meet our clients' needs. Sometimes , even though we try, we're just not a good fit when our clients choose to ignore our policies.