Ark Angels Pet Care

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About Ark Angels Pet Care

hired 1 time on Thumbtack

How does your service stand out?

I created Ark Angels Pet Care in July 2002 after spending 26 years in the medical field. Our sitters provide pet care in the Raleigh , Cary, Apex, and Garner areas. Each of our dedicated sitters loves caring for your pets and will go the extra mile to make our customers happy. We believe in good communication and know how important it is to keep you informed of how your pets are doing while you're away. We spend quality time with you during our initial consultation and we'll ask you to share with us all of the information that we may need during your absence. We think ahead and plan ahead. It's our job to be as well prepared as possible to handle emergencies in your absence and we take that responsibility very seriously. For that reason we have emergency back up plans in place that we discuss with you at the time of the consult. Your pets and the security of your home are our highest priorities. If we haven't heard from you and you have been delayed in returning from your trip, we will make every effort to contact you. If we're still unable to reach you and haven't heard from you, we will continue to do visits for your pets until we know you're home and safely reunited with them.

What do you enjoy about the work you do?

We love the bond that we develop with our clients and their pets ! There's nothing like it and for us, it doesn't get any better than this ! We love it when the clients return home from their trip to their pet who looks at them as if to say " Oh, it's only you! " . That's what our clients tell us! And the animals do too !

Location

Raleigh, NC 27612

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Reviews

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  • 1/5 stars

    Service was initially good. When I fell ill I informed the service that I would be away taking care of my health. The next week instead of checking to see if I was needing help either by phone or email, the service shows up to my empty home. I was a city away for professional medical help. The service owner called the same night to cancel my contract. This service pays lip service to caring about you and your animal.
    S.F.

    Nancy S. from Ark Angels Pet Care replied to this review on February 3, 2016

    I'm so sorry that you weren't happy with our service Samuel. My sitter arrived on 5 different occasions to walk your dog within a 3 month period , only to find that your dog wasn't there. After the first 2 times we arrived and your dog wasn't there, I emailed and called you to find out if everything was ok. I remember that you responded that you thought if you had paid then there shouldn't be a problem on our end. My sitter reviewed our policies on cancellation with your during the initial hour long consult. We know how important it is to do what we have promised our clients to do . My sitter came on 2 more separate occasions and your Mother was there and informed my sitter that she didn't need to walk the dog. At this point , I emailed you to remind you that you needed to let us know if you were not going to need us to come. When my sitter arrived on the 5th occasion and your dog wasn't there, I called and emailed you to let you know that we could no longer provide service. I didn't know that you were ill. But how could I know ? Neither you or your Mother had contacted me or my sitter to let us know. I hope you're feeling better now and I'm sorry that we weren't a good match for your needs. We really work hard to meet our clients' needs. Sometimes , even though we try, we're just not a good fit when our clients choose to ignore our policies.

  • 5/5 stars

    I first met Nancy when I moved to Raleigh 4 years ago.I was new to Raleigh and needed pet care for my 2 elderly dogs, Abby and Bridget.Nancy was very kind and caring as well as very professional. She and her staff provided excellent care and got back to me right away when I needed service.She still continues to provide great care fro my new dog Ginny who I would not have if she had not posted a picture of her telling me she needed a new home. Also, Nancy and her staff have come to my rescue several times due to the fact at the last moment I needed to stay late for work. I highly recommend Nancy and her staff for your pet care needs!

  • 5/5 stars

  • 5/5 stars

    Ark Angels Pet Care has earned my complete confidence and highest endorsement for an exemplary level of reliability and trust over the past 4 years. I have such peace of mind knowing that my Cats are being lovingly cared for in the safety of my home when I am traveling

  • 5/5 stars

    Nancy was so helpful and kind during a really difficult family situation. She sent Allison to care for our two dogs. Our big dog warms up slowly to new people so Allison took the time to get him comfortable. They love each other. I loved the text messages and pictures while we were away. And she kept the house clean!

  • 5/5 stars

    Nancy and her staff have been walking my silly girl Maggie once or twice a week for almost 6 years now (wow!). I can't say enough positive things about their commitment, professionalism, compassion and flexibility. And Maggie would say "Thanks for the excellent walks, Miss Allison! Oh, and the treats, too. Can't forget the treats. I love treats!".

  • 5/5 stars

    I have been using Ark Angels Pet Care services for over 8 years and have been more than happy with their professionalism and caring towards my kitties. My previous kitty was sick for a number of years and Ark Angels sitters were compassinate and very competent in administering needed medications. Both of my kitties were/are well taken care of and always happy and content upon my return home. I would highly recommend this service to anyone.

  • 5/5 stars

    We've used Ark Angels for a few years now to care for our rabbits while we go on vacation. The service is exceptional, and we've always been pleased. We've had several different people, and all of them were good. Once we even extended our vacation, and Nancy let us pay for the extra days when we got back.

  • 5/5 stars

    I have 2 sister kitties that were rescued at 7 weeks old - they are now 8 and I've had them from 11 weeks old. The dominant sister is incredibly people-shy and the other is slightly neurotic (did I mention they are a calico and a tortoise-shell?). The last time I boarded them the calico went catatonic (pun intended): she crawled into the litter box and scrunched into a ball with her face hidden. The tortie turned so hostile that she attacked anyone approaching her cage; they offered me leather gloves because no on could get her out of cage. Of course she greeted ME as her savior/mom.

    Sooo..... Ark Angels is MY savior! I have only had 2 different sitters over the years and they are more like house sitters instead of just pet sitters. They will do anything that I've asked - from the litter boxes to feeding the tame koi. Needless to say, the cats don't welcome anyone with open arms, but the sitter knows all their hiding places. She checks on the calico under the bed and makes sure that food is eaten and litter pans used.

    I highly recommend Ark Angels to anyone with pets!

  • 5/5 stars

    We've been trusting our dogs to Ark Angels for over 7 years and have never been dissappointed. Most of that time has been with the same person. Our neighbors have commented to us (unsolicited) about how loving she is with our dogs. Dependable, flexible, conscientious, attentive to pets' needs and patient. Ark Angels life better for the humans and canines in our "pack"!

Question and answer

Q. What is your typical process for working with a new customer?

A. I speak with all of our clients by phone before we have our in home consultation. I want to make sure that we are a good match for their needs and that my service is the best option for their pets. I review the policies and gather all the basic information and once I've received the clients' approval, I'm ready to assign a sitter who will then contact the client within 24 hours to schedule the consultation. The sitter comes and meets the client and their pets and gathers all the necessary information so that we can not only provide optimal pet care, but also insure the safety and security of the clients' home. We will fill out our Pet Care Service Agreement as well as a Vet Release Form which authorizes us to respond to your pets' medical emergency if necessary. Then , once the visits are completed, I will personally follow up with the client to insure that the sitter followed their instructions and that they and their pets were happy with the service and care we provided.

Q. What education and/or training do you have that relates to your work?

A. I have taken a portion of the course in T Touch and I helped to create the NAPPS Certification Course. I renew my Pet First Aid and CPR every 2 years. Most recently I attended a Basic Bird Care workshop taught by Dr. Greg Burkett. Dr. Burkett is one of only 5 or so Board Certified Avian Vets in our state. Certificate in Pet Tech Pet First Aid and CPR; Reiki Master and member of the International Association of Reiki Practitioners;Puppy Care and Nutrition Workshop given by Angel Wasserman of Paws In Training Workshop; Cat Behavior Class given by Dr Barbara Sherman DVM and Dr Orlando DVM ,both of NC State Vet School and licensed in Animal Behavior.

Q. Do you have a standard pricing system for your service? If so, please share the details here.

A. Our basic rate is $20 for a 30 minute visit for up to 2 animals.

Q. How did you get started doing this type of work?

A. This decision for me was the result of my spiritual journey and my quest to find my soul's pupose and true happiness and fulfillment. I have been aware of the importance of my own spiritual growth for 30 years and so I've done a lot of studying and exploring. My personal launch came in June of 2001 when I sat down one day and impusively wrote a letter to God. I wrote to God that I felt like I was going to leave my job soon; I asked for clarity and guidance and told God in my letter that I would love to work with animals. Two days later I lost my corporate job! I then had to choose to take another couple of leaps of faith and a year later I created Ark Angels Pet Care !

Q. What types of customers have you worked with?

A. Our most common types of clients are people who own dogs, cats , birds or small mammals and are traveling. But we care for other types of animals too. Mid day dog walk clients are a large part of our business as well.

Q. Describe a recent project you are fond of. How long did it take?

A. Recently one of my sitters was caring for a midday dog walk client. We walk her dog twice a week. Her dog is a border collie and had recently fractured a bone in her foot so we were instructed to take it easy with her.

Q. What advice would you give a customer looking to hire a provider in your area of work?

A. Make sure that the pet sitting service you hire is bonded and insured. Services that charge really low prices will not be able to stay in business over the long run so when you're ''price'' shopping keep that in mind. It's wise to select a compnay who has been in business for at least a few years and has proven themselves to be trustworthy and dependable. You're trusting the safety and security of your home and your fur babies to us and we take that responsibility very seriously.
Look for services who belong to national and local pet sitting organizations. These organizations have a high standard for membership and their membership can reflect their quality.

Q. What questions should customers think through before talking to professionals about their project?

A. I like to help my customers make the best decisions for their pets in regards to what time of day the visits are; how many visits a day their pet should have in order to be happy and comfortable as well as knowing the location of their water shut off valves, the contact information for their immediate family should anything happen to the owner while they're traveling as well as contact information for a neighbor should we experience a severe weather event while the client is traveling. I consider it to be my responsibility to think of the worst case scenarios and discuss potential back up plans so that should anything occur while the owners are traveling, they can have peace of mind knowing that we have already created together a back up plan and are prepared to handle whatever comes up.

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