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17 years in business
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I travel a lot. Nancy hires nothing but top notch people for her services. I hate being away from my dog Jess and while I am out of town, I know she is getting lots of love, above & beyond care. I get updates and pictures everyday about what all she got to do throughout the day. I would never use anyone else. My dogs happiness and health are my top priority I can't thank them enough for their love and care for my Jess.Jul 7, 2017Ark Angels Pet Care's reply
Thank you so much for taking the time to write about your experience with Ark Angels ! We are so grateful for your trust and for your loyalty to Ark Angels Pet Care and we just love Jess ;-))
Nancy was so helpful and kind during a really difficult family situation. She sent Allison to care for our two dogs. Our big dog warms up slowly to new people so Allison took the time to get him comfortable. They love each other. I loved the text messages and pictures while we were away. And she kept the house clean!Jul 20, 2013
Nancy and her staff have been walking my silly girl Maggie once or twice a week for almost 6 years now (wow!). I can't say enough positive things about their commitment, professionalism, compassion and flexibility. And Maggie would say "Thanks for the excellent walks, Miss Allison! Oh, and the treats, too. Can't forget the treats. I love treats!".Jul 19, 2013
Jo Ann F.
I first met Nancy when I moved to Raleigh 4 years ago.I was new to Raleigh and needed pet care for my 2 elderly dogs, Abby and Bridget.Nancy was very kind and caring as well as very professional. She and her staff provided excellent care and got back to me right away when I needed service.She still continues to provide great care fro my new dog Ginny who I would not have if she had not posted a picture of her telling me she needed a new home. Also, Nancy and her staff have come to my rescue several times due to the fact at the last moment I needed to stay late for work. I highly recommend Nancy and her staff for your pet care needs!Aug 18, 2013
I love love love Ark Angels Pet Care!!! They are super loving and compassionate towards me and my 3 dogs. Always reliable and a joy to work with! I trust them and I am so thankful for Ark Angels!!! I highly recommend them!Mar 6, 2011
- What should the customer know about your pricing (e.g., discounts, fees)?Our basic rate is $22 for a 30 minute visit for up to 2 pets.
- What is your typical process for working with a new customer?I speak with all of our clients by phone before we have our in home consultation. I want to make sure that we are a good match for their needs and that my service is the best option for their pets. I review the policies and gather all the basic information and once I've received the clients' approval, I'm ready to assign a sitter who will then contact the client within 24 hours to schedule the consultation. The sitter comes and meets the client and their pets and gathers all the necessary information so that we can not only provide optimal pet care, but also insure the safety and security of the clients' home. We will fill out our Pet Care Service Agreement as well as a Vet Release Form which authorizes us to respond to your pets' medical emergency if necessary. Then , once the visits are completed, I will personally follow up with the client to insure that the sitter followed their instructions and that they and their pets were happy with the service and care we provided.
- What education and/or training do you have that relates to your work?I have taken a portion of the course in T Touch and I helped to create the NAPPS Certification Course. I renew my Pet First Aid and CPR every 2 years. Most recently I attended a Basic Bird Care workshop taught by Dr. Greg Burkett. Dr. Burkett is one of only 5 or so Board Certified Avian Vets in our state. Certificate in Pet Tech Pet First Aid and CPR; Reiki Master and member of the International Association of Reiki Practitioners;Puppy Care and Nutrition Workshop given by Angel Wasserman of Paws In Training Workshop; Cat Behavior Class given by Dr Barbara Sherman DVM and Dr Orlando DVM ,both of NC State Vet School and licensed in Animal Behavior.