IT Crack Team Inc.
IT Crack Team Inc.

IT Crack Team Inc.

Offers remote services
Discounts available
Offers remote services
Discounts available
contact for price

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Zip code
Computer issue
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Introduction: IT Crack team is a family-owned information technology service company serving both residential and small businesses in the RTP area of North Carolina. We offer timely IT support services to residences with ease, in a secured manner and at an affordable cost. In addition, we provide small businesses with targeted, effective, and efficient IT support to drive business growth. We take pride in providing effective and affordable solution so that out clients can achieve maximum productivity with minimum effort.
Overview

Hired 17 times

Background checked

2 employees

4 years in business

Payment methods

Cash, Credit card

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Jan - Jun

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Featured Projects

9 photos

  • Desktop computer not booting up

    Computer Repair

Specialties
Computer type

Computer issue

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Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Exceptional 5.0

16 reviews

5
100%
4
0%
3
0%
2
0%
1
0%

Read reviews that mention:


Melisa C.

Phone or Tablet Repair

I was well pleased with Ben's work. My 19 yr old son dropped his iPhone X and the screen had a green line on the right side. He couldn't text with any characters in the middle of the keyboard. Before I found Thumb Tack, we were given expensive quotes, from $199-$279. I was blessed to come across Thumb Tack and after speaking to 3 vendors, chose IT Crack team. I am so glad I did!!! Ben was able to offer schedule times as soon as possible. He had the screen fixed in less than 1.5 hours and at a great fixed price! We will be using Ben going forward.
IT Crack Team Inc.'s reply
Hi Melisa, we’re so glad you are very pleased with the screen replacement. Thank you so much for stopping by to share your experience, we really appreciate it and we hope to work with you again soon. Ben
Sep 29, 2020
·
Verified
Ron C.

Phone or Tablet Repair

Ben, unlike someone working at a “Big Box Store,” has a vested interest in his work and business! Because of this you feel the integrity of your data is safe and the work being done will be first rate! I would recommend Ben, to anyone who needs repair for anything IT related! From a cracked screen to restoring data!
IT Crack Team Inc.'s reply
Thank you for your kind words, Ron. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again soon.
Dec 18, 2019
·
Verified
Myles G.

Phone or Tablet Repair

I am very satisfied. I cracked my iPhone XS Max and Ben was able to fix my screen in no time. He was very personable and responsive throughout the entire process. Don’t hesitate to do business. Thanks so much for your help!
IT Crack Team Inc.'s reply
Thank you, Myles, for the great feedback and endorsement. I'm glad you are very satisfied with the repairs. I look forward to working with you again in the future.
Aug 8, 2020
·
Verified
Cathy B.

Printer and Copier Repair

Very satisfied with this professional’s work and results. Priced very reasonably. Worked efficiently and even identified two unknown equipment issues, resolving one, and returning to install a replacement for the other. Printer now working fine, also wifi. I will definitely call him should I need further help in the future.
IT Crack Team Inc.'s reply
Thanks for the awesome review, Cathy! It was a pleasure working with you to resolve the printer and WIFI issues. I look forward to returning for the installation of the SSD. Ben
Jul 29, 2020
·
Verified
Anita P.

Phone or Tablet Repair

My screen was destroyed and I almost thought I’d have to purchase a whole new phone HOWEVER the wonderful technician was able to salvage my phone almost to brand new! He was responsive, thorough and my phone looks and works well! I would recommend his services to anyone in need of iPhone repair, great job!
Aug 15, 2019
·
Verified
Credentials
Background Check

Babatope Babajide

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Diagnostic fees: $30 (If troubleshooting is required to determine the cause of issue.) This is due on arrival and it is non-refundable even if client fails to go through with recommended repairs after diagnosis.

  • What is your typical process for working with a new customer?

    Once we come to an agreement as per price, time and location, I'll open a service ticket with the client's name and contacts; client will receive confirmation email from "IT Crack Team Inc." email address. On the appointment day & time, I'll pull up at the agreed location in my vehicle (a.k.a. Mobile Workshop). I'll check the device and have the client sign a work order. The device will be moved in to my mobile workshop where the repair will be completed. Upon returning the device after repairs, the client will confirm that the repair is successful and make payment.

  • What education and/or training do you have that relates to your work?

    I have a Bsc. degree in Computer Engineering. Also, I have Microsoft Certified Systems Engineer and Cisco Certified Network Associates certifications. In terms of training and experience, I have received several hours of training on the jobs I had with several multinational companies and startups. I have been doing computer repairs for the past 23 years.

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