FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have 2 price points, one for members and one for non-members. It is free to become a member, the only criteria is that you must have a recurring weekly service with us. We always have promotions running and we do have a loyalty program and referral incentives. Loyalty Program - book 10 drop-ins with us, the 10th is free Referral Program - 20% off your next service for every referral that completes their first service Special this month - New clients needing drop-in care will get 30-minute drop-ins for $20 and 60-minute drop-ins for $30 for the entire month of June These are the most requested services and their prices, to give you an idea. Normal pricing without specials: 30-minute drop-ins for $28 ($25 member rate) 60-minute drop-ins for $38 ($35 member rate) Overnight Pet Care for $95 ($85 member rate)
- What is your typical process for working with a new customer?
Please fill out a new client inquiry form, under the "client" tab at the top of the website, and we will be in touch. Or give us a call to get started. For those that sign up on the website, a member of our team will contact you via email or text within a few days of the online form being submitted to schedule a pet care consultation over the phone. During your consultation, we will discuss your pet care needs, review our services and answer any questions you may have. (If you call us though, your first "consult" is done during that initial phone call.) Following your phone consultation, you will receive an activation email from our client portal software, Time to Pet. Complete your pet profile in Time to Pet. Schedule your first service, an in-person consultation at your home with a member of our team. Book your pup's first adventure!
- What education and/or training do you have that relates to your work?
All of us here have some sort of formal training. Collectively, our trainings, certifications & memberships Include: Pet First-Aid & CPR Animal Behavior & Welfare from the University of Edinburgh The Truth About Cats & Dogs (this course mostly focused on specific behavior patterns of dogs and cats) from the University of Edinburgh Dog Emotion & Cognition from Duke University Bird Care Reptile Care Small (and caged) Pet Care Disaster Planning Pet Sitters International (membership) We also require our team to complete monthly trainings where they can earn their certifications in various care and safety courses to stay current with all things pets to ensure your pet has the very best care.