American Moving and Hauling Inc.
Montini and Josh were excellent. Very friendly and professional. They put the furniture exactly where I wanted it, and moved it just as many times as I needed. I really appreciate their help! Also, Jacqueline at AMH is excellent to work with. Thank you to you and your team!Feb 22, 2018VerifiedAmerican M.'s reply
Thank you for your wonderful review!
It took them 5.25 hours to move approximately 30 items 13 miles with three workers. They insisted that it was their policy to send 3 workers to any house with a second story, and I paid to watch the third worker sit outside in the truck for an hour while the other two fumbled around trying to figure out how to move my clothes washer. I had already broken down all of the items in order to help aid the process, but that didn't make a difference to them because they were working by the hour. On top of this, they damaged 4 pieces of furniture due to negligence, like using an unpadded hand truck on finished wood surfaces. I specifically asked for our china cabinet to be handled gently, but they even managed to damage that because they never secured the doors on the front. Don't believe them when they say they wrap your stuff for you. What that really means is that they put your stuff in the truck and then throw a blanket over it. Nothing is secure. It took them half an hour just to park the truck in front of my house as if it were a scene out of the keystone cops. As bad as it was watching them try to park a truck, the fact that it took them almost two hours to move my washer and dryer down a set of stairs and up another, was a new type of painful. When I asked if they brought a harness, they insisted that they wouldn't use it because they would rather try to manhandle the items. In the end, they moved the washer and dryer, but destroyed the paint in both stair wells in the process. As disgusted as I was about the entire experience, when I called, the owner, Amy, returned my call personally and ensured me that they would address my concerns. Their way of addressing my concerns was to send someone out with a paint marker to try to refinish my furniture. Needless to say, it still looks like crap. Oh, and they missed the original appointment time for the repairs, and showed up 30 minutes late on the day they finally did show up. At that point, the owner tried to pawn me off on someone else rather than dealing with me. I somehow feel like I would have gotten a more appropriate response had I withheld payment until my concerns were resolved. So, all in all, expect to pay them twice what your move should take, and if you have anything you really like, just move it yourself. It's a lot easier in the long run.Mar 22, 2017Verified
About this pro
Years in business13
Times hired on Thumbtack572
Number of employees24
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Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?We do charge hourly for local and labor only moves, packing and cleaning services. For long distance moves we charge based on the weight and distance.
- What is your typical process for working with a new customer?First, we like to find out the details of your move- what you are moving, from what and to where. All these things matter! We like to determine your particular needs and expectations. We can then walk you through the moving process, including cost and services offered. We also offer free onsite estimates to better determine your cost.
- What education and/or training do you have that relates to your work?We have been in business 12 years and have plenty of experience! We are hard workers and have moved thousands of people over the years.