I loved working with Todd. And if I ever build again, he would be my go to. This is the second home my husband and I have built (one out of state and now the one we live in). And working with him was perhaps one of my very favorite experiences. I have very particular tastes (both aesthetic and functional), have always been very detail oriented, and I am a very hands on client (probably a bit annoying for him and Gloria). He was always accommodating, very involved, and always able to put things back into perspective (to the functional reason). The contractors that he employs have been top notch; always going above and beyond and informing me what they were doing if I stopped by (which I did do daily). I actually got to know most of his contractors and when you realize that they love what they are building, I think it actually shows in their craftsmanship. As for Todd, his attention to perfection just suited my own anal retentiveness. He absolutely puts himself into building this home and I could talk him up forever.
I loved working with Gloria. She gives great advice and makes sure that things are communicated. She's also very detail oriented and will keep things on track.
We have been in our home for a year. We have had a handful of things that needed repair after a year that involved Todd, but all minor (lighting, driveway cracks due to foundation settling, grout that has some cracks). Probably one major thing that could not have been predicted and really no one's fault was handled immediately.
I absolutely LOVE my home. I loved building it. I have maybe two things that I would change (light switch placement on one light and maybe having added the potential frame-out of a fireplace in the semi-unfinished basement). Todd and Gloria both received hugs when we were done. Hands down, when we complete the basement, I plan to have Todd and his contractors back out. He always seemed to see my vision and listened to me when I was very specific in what I had in my head. And when the materials weren't available (or "not in style for Omaha," as one supplier had the gall to tell me), Gloria made sure to hunt down another option that fit what I was looking for. There's something to be said about the Menards. They are a pretty amazing team. It's one thing to listen, one thing to envision, and the other thing to build. So they are a pretty complete package. And let me add, that when I went through a model and expressed that it was and wasn't entirely what I was looking for, I knew that Todd and I would get along when he asked, "Well what would you want to change?" and he took no offense to it. In fact, it solidified our business relationship when he took me room by room and when I expressed something about a nook not being what I would want, he immediately offered other options... It resulted in a giant closet. When we weren't able to install two shower heads, his suggestion were more body sprayers... BEST idea ever. And when I saw something during building that I thought wasn't going to turn out exactly how I envisioned it, there was always the work towards getting it to the best of the availability.
One last thing, my husband and I have expressed that we love our home so much that going on fancy vacations won't ever beat being at our own home, we enjoy it so. :)