"Jay is the most knowledgeable, efficient, and competent piano tuner (technician) I have encountered. After he worked on it, my piano has sounded better than ever since I bought it used eight years ago (including after previous tunings).
This time, it was badly out of tune after a move. He completed the basic tuning in just over an hour and asked me if I would like some additional work done to take care of some other minor issues, which he accomplished expertly. After he left and I was practicing, another rattling issue arose that was not apparent at the time he was here. He returned later the same day and took care of it at no cost, including significant disassembly; it was quite an unusual problem involving loose jacks, I believe, that required problem solving on his part, and he did more than he was asked to ensure the problem would not arise again. I would give Jay ten stars if possible!"