FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Senior and Holiday Discounts: We offer special discounts for senior citizens and holidays. Please contact us for more details. Hourly Rate and Minimum Charge: Our hourly rate is $35.00 per employee. We have a minimum charge of $105.00 regardless of the size, location, or duration of the job. Cleaning Products and Materials: We provide all the necessary cleaning products and materials for the job. You do not need to worry about any additional expenses or supplies. Transparent and Honest Pricing: Our pricing is transparent and honest. We have no hidden fees or costs. Our time starts from the moment we walk through the door and ends when we finish the job. * Payment is expected upon completion. We do allow 48 hours for payment upon request if requested upon invoice acceptance. Under certain circumstances, other payment methods and plans can be facilitated to assist our clients' needs.
- What is your typical process for working with a new customer?
The typical process for working with a new customer can vary depending on the customer’s specific needs. However, here are some general steps that we might follow: Initial Consultation: We typically schedule an initial consultation with the customer to discuss their cleaning needs and preferences. During this consultation, we ask questions about the size of the home or office, the number of rooms, the types of surfaces that need to be cleaned, and any other special requests or requirements. Walk-Through: Once the consultation is complete, the cleaning company will typically conduct a walk-through of the space to be cleaned unless the walk-through is declined. This allows us to get a better sense of the layout of the space, identify any areas that may require special attention, and determine the best approach for cleaning the space. Cleaning Plan: Based on the information gathered during the consultation and, or walk-through, we develop a cleaning plan that outlines the specific tasks that will be performed, the order in which they will be completed, and any special instructions or requirements. Cleaning Process: When we arrive to begin the cleaning process, we will typically start by preparing the space for cleaning. This may involve moving furniture, covering surfaces to protect them from cleaning products, and setting up any necessary equipment. Cleaning from Top to Bottom: We follow the practice of cleaning from top to bottom, starting with the ceiling and working our way down to the floor. This helps to ensure that dust and debris from higher surfaces do not fall onto lower surfaces that have already been cleaned. Designated Areas: We also follow the practice of cleaning designated areas first, such as bathrooms or kitchens, before moving on to other areas of the space. Client Requests: We will take into account any specific requests or instructions provided by the client, such as using certain cleaning products or avoiding certain areas of the space. Client and Company Expectations: It’s important for both parties to be on the same page. Clients are expected to act professionally and respectfully and to communicate clearly and honestly with the company. This includes providing accurate information about their needs and expectations and being responsive to requests for feedback or clarification. Clients should also be prepared to pay for services rendered in a timely manner and to provide any necessary access or communication to complete the job. On the other hand, we are expected to act with integrity and transparency and to provide high-quality services that meet or exceed client expectations. This includes being upfront about pricing and timelines and providing clear and detailed contracts that outline the scope of work and payment terms. We should also be responsive to client needs and concerns and should work collaboratively with clients to ensure that all work is completed to their satisfaction.
- What education and/or training do you have that relates to your work?
We have been providing professional cleaning services for over thirty years, and we have developed a precise and effective approach to ensure that our clients receive the highest standard of quality and service. Our team is highly experienced and trained to handle a wide range of cleaning tasks, and we are committed to delivering exceptional results every time. We take pride in our work and strive to exceed our client’s expectations with every job we undertake.