We had chosen Marco based on his excellent reviews, but unfortunately we didn't have the same experience as most people. We hired Marco to replace flooring tile in our kitchen, foyer, powder room and laundry room. With the exception of one day where he had to cancel, he did arrive between 8am and 8:30am with a partner and they got to work right away. They were quiet and respectful, but the language barrier was an issue at times.
Prior to starting the job, we had mentioned to Marco that although we weren't concerned about the walls since they were being painted, we did request that he be careful around the doors and wood trim which had been painted recently. After he was done, we saw mastic and grout on not just the doors and trim, but also the base of our kitchen cabinets. He wiped off a lot of it, but I continue to find it as I'm cleaning. I do wish he had been neater perhaps taping up a plastic or paper to protect the base of the doors and cabinets. We had also pointed out many areas where there was hazing on the tiles left from the grout not being cleaned off immediately. He tried to remove some of the haze on his last day, but it had been too late to wipe it off without using a haze remover.
I wasn't planning on writing a review since his price was reasonable and the items I've mentioned can be cleaned up. However, a few weeks into the job and the grout is now coming out of the joints in pieces. I've attached photos of where I was using a lightweight stick vacuum to clean the kitchen floor and the grout just got sucked right up. When I went to investigate, the grout just crumbles into powder when you pick it up. I'm not a tile expert, but it seems like perhaps the grout that he used in this area was too dry? I'm pretty frustrated at this point because I keep finding little areas here and there where the grout has just disintegrated. I know there were areas where they had not fully scraped out the mastic between the joints and just laid grout on top (which I know isn't proper), so they went back and scraped out some of these areas and regrouted, but even then, this should not be happening. It's been exactly 3 weeks since he finished the job and the grout should not be coming up like this so easily; it's like powder. The cracked grout is throughout the floor. I can't even say it's concentrated to one area, so I don't know what happened, but it's very disappointing.