FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the scope of work, materials selected, roof size, and job complexity. Every project starts with an on-site inspection so we can provide an accurate, written estimate—no guesswork. • Free inspections and estimates • No hidden fees or surprise charges • Pricing includes labor, materials, and proper cleanup • Any additional work (such as extra plywood replacement) is discussed and approved before proceeding • Discounts may be available for cash payments, repeat customers, or bundled services We focus on quality workmanship and long-term value, not shortcuts.
- What is your typical process for working with a new customer?
1. Initial Contact – We respond quickly to schedule a free inspection and answer any questions. 2. On-Site Inspection – We assess the roof/exterior, identify issues, and explain findings clearly. 3. Written Estimate – You receive a detailed proposal outlining the scope of work, materials, warranty, and pricing. 4. Scheduling – Once approved, we schedule the job at a time that works for you. 5. Professional Installation – Our experienced crew completes the work efficiently, safely, and to code. 6. Final Walkthrough & Cleanup – We review the completed work with you and leave the property clean. 7. Warranty & Support – All work is backed by a written labor and material warranty. Communication, quality, and customer satisfaction are our top priorities from start to finish.
- What education and/or training do you have that relates to your work?
We have hands-on training and many years of field experience in roofing and exterior construction. Our team stays up to date with proper installation techniques, manufacturer specifications, and local building codes. We are trained in: • Asphalt shingle roofing systems • Flat roofing systems (EPDM, peel-and-stick, torch-down) • Proper flashing, ventilation, and waterproofing methods • Exterior siding, fascia, and gutter installation Ongoing experience and attention to detail ensure all work is completed safely, professionally, and to industry standards.