Everton Purrier did a great job. He came by on short notice (a Sunday afternoon), quickly analyzed the problem, provided a few needed parts on the spot, and cleaned and repaired the unit, all for a VERY fair price. He also gave me some free advice about networking my old HP Printer, and even turned up a used network card in his truck, which he sold to me for a few dollars. It works perfectly. Very nice guy. He's definitely my new go to "printer guy." I spoke with a number of other companies (through Thumbtack and otherwise) in advance, and got the run around. It seems as well that more that at least a few of these NYC-based printer repair companies are, in fact, the same company operating under different names (the same guy kept picking up the phone!). Don't waste time with these other companies, many of which have fancy web sites>Just call Everton. You'll be back in business in no time.