FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If the job will more than half of the units valve, We will always be upfront and give you the option to either repair the unit or say "You may want to look into a new one."
- What is your typical process for working with a new customer?
Phone Consultation (getting a diagnoses on the exact issue, Is the washer not draining? Oven not heating? Clothes not drying? Fridge not cooling?) This way we can better prepare ourselves with the quote & repair.
- What education and/or training do you have that relates to your work?
All of our techs undergo months of in house training, as well as supervised field training.