DCN Interiors

I am very sorry you weren't fully satisfied, Abbas. I respectfully disagree with your review of my work, and I can say, that it doesn’t reflect the same experience for me. My company’s absolute goal for all projects, regardless of size or scope, is for project design excellence. I received positive feedback on my designs from my main contact from your company, the Director of Operations throughout the span of the entire 2-month project, so this review comes as a surprise. During our introductory phone conversation, you expressed how you really liked my designs and how you felt they identified with the Flatbook brand. All of the design elements that you said you liked about my company website- my choice of color, textures, and patterns- was evident on all of the 16 design boards my company submitted to Flatbook. In the spirit of helping you build a new presence here, I patiently overlooked the starts and stops, disorganization, and ongoing miscommunication of Flatbook’s initial foray into the LA market. I went above and beyond my responsibilities as a designer, making myself available on the weekends when your Director of Operations had issues that needed immediate attention; spreadsheet discrepancies, changes back and forth from what was included in the budget and what wasn’t. Many items that were specified by DCN Interiors were sent to the wrong properties and many didn’t show up at all (your admin was responsible for procurement) including sofas, floor lamps, accessories and chairs. In addition, installers who knew nothing about basic carpentry/install work putting together sectionals incorrectly. There were so many issues, but as you had said, you looked at your designers as partners, so I approached the situation as such. I offered advice and guidance throughout. Honestly, I would do it again, because I believe this type of approach to business is key to building successful and lasting partnerships. From your review it appears this type of professionalism was not appreciated by you or your team. When you refer to me as being semi-professional for not bringing a pen and paper to our initial consultation, 1) I use modern devices such as IPhones and IPads, both of which were with me, and 2) We hadn’t even discussed terms at that point, there was no contract in place, therefore drawing a rough floor plan was never considered as part of that “walk thru”. So no, I did not have a sketch pad. Nevertheless, after that consultation, I was hired and completed all projects in the time frame specified, under very challenging budgetary constraints, and changing guidelines. That said, as is the case with all of my projects, I appreciate the opportunity and I wish you and your company well.