FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge $25 flat just to take a look. If I can't fix it that's all I will charge. If I fix the issue in less than 2 hours it's $75-$80 total. If it's longer this can be $100-$150 total depending on how many hours are spent. Flat charges, not hourly. And if you're on a tight budget we can discuss what works for you.
- What is your typical process for working with a new customer?
Ask how I can help, what they've already tried and what's important to them. Finally, based on that I think of a plan right away to address the situation based on the criteria they provide. I provide time estimates and cost if and when they ask but I find that price should come last. People need to build a trust with a person they just met over an app and on the phone. I don't think anyone wants to feel like they're being cheated and the person on the other line is just trying to charge without proving themselves first.
- What education and/or training do you have that relates to your work?
I am a business major from my college days but my first job out of school (years ago) was system administration for a bank and I've been doing that for the past 10-11 years. I am self taught - but computers are a passion so the more I do - the easier the learning comes. I am IBM AIX certified as well as an AWS Solutions Architect Associate level. But I am fully proficient with Windows, Mac OS and Linux.