Tom was great in communicating what needed to be fixed and what could wait until later (even much later). I was just expecting an estimate but with the reasonable prices and the nice surprise that everything (water proofing, installing a damper for our fireplace, a cap for our furnace chimney, and 4 stink pipe caps) could be done right then and there within a half hour, I hired him on the spot.
He pulled me in when he wanted to show me what to watch out for, how the damper works, and made sure any questions I may have had would be answered. He was also insistent on having me give him or the office a call if I thought of anything later.
I'll be calling Tom in the spring to review the other work that will need to be done.