FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
You'll receive a free estimate based on the details of your move. Furniture is fully wrapped in blankets and stretch wrap, and disassembled / reassembled at no extra charge. For a standard move, we only charge hourly for labor, plus a reasonable travel charge. There are no extra fees, except for specialty items (like a piano or safe), or if packing materials are needed. All charges are clearly shown on your free estimate!
- What is your typical process for working with a new customer?
We start with a discovery call to understand your needs and goals. You wouldn’t want a surgeon operating blind! That’s why we review your goods to understand your items and your space. Then, we send a crystal-clear estimate, collect a small deposit, and you’ve reserved your smooth-sailing move!
- What education and/or training do you have that relates to your work?
Our movers are trained in professional packing, furniture protection, hoisting, and in-home logistics. More importantly, they’re trained to think on the fly. Every move is a problem-solving exercise, not just lifting heavy things, and that mindset is what prevents damage and chaos.