FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is transparent and based on the device, issue, and time required. Diagnostics are discussed upfront, and no work is done without approval. Discounts may be available for multiple devices or repeat customers.
- What is your typical process for working with a new customer?
I start by discussing the issue and device details, then perform a basic diagnosis. I explain repair options, costs, and timelines before proceeding, and provide updates throughout the process until completion.
- What education and/or training do you have that relates to your work?
I attend a specialized computer science and engineering high school and have hands-on experience through internships, independent repair work, and technical troubleshooting involving hardware, networking, and satellite systems.