What is your typical process for working with a new customer?
Typically speaking I, Ashley, personally communicate with all new clients to ensure that all questions are answered and that our processes and procedures are very clearly articulated to our potential new clients. I am available by phone, email, text and in person depending upon the person's specific preferences/ needs.
Once signed up with Black & Cherry we have a friendly and professional team in place to handle each aspect of marketing, leasing and property management.
We are confident that you will be more than satisfied with our organized and consistent ways of conducting business and taking care of your home as if it were our own!
What education and/or training do you have that relates to your work?
We are members of NAR (National Association of Realtors), NVAR (Nevada Association of Realtors), GLVAR (Greater Las Vegas Association of Realtors) and NARPM (National Association of Real Property Managers).
Black & Cherry is active within our local association's Property Management Committee and makes it a priority to stay current on legislative updates and laws relating to our area of expertise.
In fact, we recently appeared on Fox 5 Las Vegas (the New Squatter Law), CBS News and Channel 3 News (Rising Rental Rates). We are also often featured within the Las Vegas Review Journal's business, real estate, and Ask the Expert sections.
Do you have a standard pricing system for your service? If so, please share the details here.
At Black & Cherry Real Estate we use cutting edge technology, which is a more cost effective way of doing business. We are then able to pass that savings along to our customers!
Our fees are simple and straightforward:
NO Set Up Fees
60% of 1st month's rent (tenant's agent is paid from here as well)
7% Monthly Mgmt Fee
Black & Cherry can assure you the most listing exposure for your property and that we will work aggressively in getting your home leased quickly. We have a team of rental agents that work to lease our homes faster than others, which is a free added benefit to you.
How did you get started doing this type of work?
I have been a Broker/ Salesperson and Property Manager for more than 11 years within the Las Vegas real estate industry, having first obtained my real estate license at just 19 years old. Having been franchise-affiliated for many years, I ventured out and opened my own, independent brokerage, Black & Cherry Real Estate Group and Property Management (BCRE), in 2011 and could not have made a better decision. Currently, we are ranked among the top 2% property management companies and top 5% real estate brokerages in Nevada.
Black & Cherry Real Estate Group was instituted with the understanding that more than 90% of today's consumers visit the internet and do their own research prior to contacting a real estate agent or property manager. Therefore, we have the advantage of being able to brand ourselves and serve our clients with flexibility and creativity, and are constantly progressing and updating our methods of client communication, search functions, dissemination of information, marketing, and processes to best facilitate our client's needs and personal preferences.
Ultimately, by going independent and staying tech-savvy we are able to pass our savings along to our consumer, which is a win/ win for all parties.
What types of customers have you worked with?
We manage properties for banks, real estate hedge funds, investors large and small, as well as mom and pop-type owners. We give the same, excellent customer service to owners that have one property as we do those with twenty-five.
Here at Black & Cherry Real Estate Group we love what we do and that shows in our daily communication and leasing/ managing results!!
Describe a recent project you are fond of. How long did it take?
We recently undertook a large commercial property management transfer, containing more than 350,000 square feet of prominent commercial real estate in Henderson. Our Black & Cherry team worked together, alongside the owner and previous management company, to make an efficient and smooth transition in just (30) days! We are proud of our teamwork, organization and collective follow through to successfully completing this large project within our Las Vegas real estate industry!
What advice would you give a customer looking to hire a provider in your area of work?
With so many part-time Property Managers in today's real estate industry, it is more important than ever to ensure you are choosing the most professional, experienced and efficient manger to meet your specific home buying needs.
Luckily, we live in a digital world where testimonials, track records and credentials are easily accessible online. Websites like Zillow, the Better Business Buearu, Yelp, and THIS ONE all give biographical information, service overviews, areas and niches of specialization, and options for past clients to post testimonials. A Property Manager's website, and even social media forums such as Facebook, allow a potential client the opportunity to get a critical feel for a possible PM candidate, prior to even interviewing them.
The following is a quick tip list of questions that any consumer should be prepared to ask upon examining their property management representation possibilities:
How long have you been in property management and are you a FULL-time manager/ Do you have another job outside of the industry/ sell real estate as well?
How many homes do you manage and what type of PM software do you use? Do you allow for tenant's to pay online, owner direct deposit...and WHEN do owners get paid?
What are your fees? ALL FEES. May property management companies sneak in hidden fees- Ask to see a sample contract up front!
Do you have past client references that I may talk to & testimonials that I may read?
What if I am unhappy with your services?
What makes you different from every other Property Manager in town?
I would also suggest looking up the PM's name and license/ permit number on the Nevada Real Estate Division's website to ensure they have an active license.
What questions should customers think through before talking to professionals about their project?
Am I willing to do what it takes to attract and secure the quality tenant in which I am seeking? (ie: property condition, repairs/ maintenance, fair market value, good communication with the management company, etc.)