If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Benjamin Franklin Plumbing® focuses on two things to be a great plumbing company: quality plumbing work and amazing customer service. We equip our plumbers with the knowledge they need to do the job right the first time. Our team receives some of the best training in the industry and is always focused on going above and beyond for each customer.
Whether you need complex plumbing work or routine plumbing maintenance, we’re ready to help!
Overview
Hired 104 times
Serves Las Vegas, NV
Background checked
20 employees
26 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2021
Services offered
Shower or bathtub problem
Shower or bathtub type
Showers
Bathtubs
Combination shower and bathtubs
Property type
House
Condo/Apartment
Townhouse
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Good 4.4
66 reviews
5
77%
4
6%
3
3%
2
5%
1
9%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Steve D.
May 12, 2021
•
Hired on Thumbtack
The young man who came out was very professional and took the time to show me where my water shutoff valve was and explained everything he was doing.
Details: No, repair is not urgent • No, the building is not currently flooded • Other pipe issue • Part of a larger issue with the plumbing system • House
Plumbing Pipe Repair
Hillary K.
Mar 22, 2021
•
Hired on Thumbtack
Jason you as superb!! Knowledgeable, extremely friendly, easy to talk to, explained everything He’s perfect for all my plumbing needs I will only request him Appreciate him and the time he took with me Never once looked at a watch Got right to work
Details: No, repair is not urgent • No, the building is not currently flooded • Other plumbing system issue • Sink • Townhouse
Plumbing Pipe Repair
Brian J.
Dec 24, 2020
•
Hired on Thumbtack
I had a shut off valve that needed to be replaced, Jason from Ben Franklin Plumbing showed up on time and did a great job. He answered a bunch of questions as well. Highly recommended.
Details: No, repair is not urgent • No, the building is not currently flooded • Other plumbing system issue • Toilet • House
Plumbing Pipe Repair
Wendy b.
May 22, 2021
•
Hired on Thumbtack
Jason was excellent in explaining the different types of water heaters that best fit my needs. He was patient and very professional. I had three other plumbing companies come out. This was by far the best. I highly recommend them. I will most certainly use them again. Jason was extremely knowledgeable and helpful.
Details: No, repair is not urgent • No, the building is not currently flooded • Other plumbing system issue • Other appliance • House
Plumbing Pipe Repair
Chris B.
Dec 7, 2020
•
Hired on Thumbtack
The team came out and installed a new bathtub. The process took much longer than expected, with 4 different visits to get the project finished, but I am happy with the end result.
Details: Bathtub • 1 shower or bathtub • Single handle faucet • Yes, all supply and drain lines are in place • House • Owner
Shower and Bathtub Installation or Replacement
Credentials
Background Check
Larry Thornton
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our upfront pricing guide makes it easy to understand your options and pricing tiers available. Our technicians are extremely knowledgeable and will take time to walk you through it all, step by step. No hidden charges or technical jargon.
What is your typical process for working with a new customer?
Your service call will begin with a thorough diagnosis of your concern. Then, our plumber will spend time explaining your problem and outlining your repair options. Our experts will help you evaluate your choices and make the one that’s right for you by considering your needs, budget, and all available options.
What education and/or training do you have that relates to your work?
Work with a Team of Plumbers You Can Trust
Our team of plumbers is different because we don’t only provide you with the highest quality services, but we also give you peace of mind. Our plumbers have a set of qualities that make them easy to work with—they are skilled, friendly, and respectful. We are a team you can count on!
-Skilled Professionals-
Our plumbers are skilled at their craft, but they continue to take education courses and regularly attend seminars. Your plumber will inspect your problem, take the time to explain the necessary repairs you need, and then make sure all repairs and installations are completed within a timely manner.
-Friendly & Courteous-
Respecting our customers is one of our core values. We will treat you and your home with consideration.
-Clean-
Our employees will never leave a mess behind. Our plumbers will wear shoe covers inside your home and clean up before they leave.
-Drug-Tested-
Franchised and company-owned locations have agreed to maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws.
At Benjamin Franklin Plumbing, we have plumbers who care about providing excellent customer service to every one of our clients. We treat our customers, employees, and industry partners with dignity and respect. Our customer service is our highest priority, and we strive to form enduring relationships with our valued clients.
