Mystic Wrench Repair

Dear Dmitriy, I trust this message finds you well. I want to reaffirm our commitment to providing exceptional service to all our clients, including yourself. While it is not customary for us to extend our services to Soda Springs, I want to assure you that we have diligently tracked every trip and meticulously documented the installation of the new parts, including photographic evidence. Your signature on the contract signifies your acknowledgment of our terms, which explicitly state that parts and service calls are non-refundable. Regrettably, our policy does not encompass warranties due to the nature of installed parts being ineligible for return. I want to emphasize that our intention is not to convey any form of inconvenience but rather to encourage a thorough review of the contractual agreements. At this juncture, we regret to inform you that we are unable to offer further recourse. We understand the inconvenience you may have experienced and sincerely apologize for any frustration this situation has caused. Rest assured, we conducted comprehensive testing before departure to ensure all systems were functioning optimally. Regarding the issue with the wire's proximity causing a fault, it is imperative to note that our heating elements are directly sourced from reputable manufacturers, and such incidents are unprecedented in our experience. Nonetheless, out of an abundance of caution, we have reached out to Appliance Parts of Reno for verification, and neither they nor the manufacturer entertain refund requests for installed parts. Please understand that all repairs are undertaken at your own discretion, with the understanding that they may not entirely resolve the underlying issue. Once again, we extend our sincerest apologies for any inconvenience encountered. Best Wishes