- What should the customer know about your pricing (e.g., discounts, fees)?
We use Xactimate pricing which is also used by insurance companies. For smaller projects, we charge $75 for the service call, including the first hour of service. We then charge $50 each additional hour, plus material. All estimates are free. (Xactimate® is a computer software system for estimating construction costs. It's widely used by insurance companies, insurance company adjusters, & restoration/remediation companies to calculate building damage, repair & rebuilding costs. Adjusters use Xactimate to generate loss estimates and claim settlement offers.)
- What is your typical process for working with a new customer?
In water damaged properties or mold-infested properties, we gather all the information necessary for us to complete the job. Homeowners or Renters insurance information is necessary so we can work hand-in-hand with the companies. Everything we do is predicated upon the allowance of the insurance company. In the case of a cash-only water damage claim or mold remediation, we work closely with the client so the damage can be quickly rectified with as little financial pain as possible.
- What education and/or training do you have that relates to your work?
My family has been in the construction industry my whole life. I am currently IICRC certified in water damage & mold remediation and continually on a quest for knowledge of new techniques.