I purchased carpet in late september 2013. I love the carpet, but noticed that in the walk in closet, a low traffic area that there is a wrinkle in the center. When I asked if they could send somebody out with a knee knocker to tighten the carpet, a five minute job I was told I would be charged. Home Depot, Lowes and all the other companies I have dealt with always guarantee the labor for life, unless abuse or underlying circumstances are involved. For this reason I cannot recommend them. Being in a small business for 30 years this is unacceptable.
Replied to Lloyd L. - Feb 23, 2015
Lloyd, our company policy and installation warranty is only valid for 1 year after the installation was completed. ( which is required by the state contractors board) Your installation is past that 1 year timeframe. I apologize for any inconvenience this may cause. We would be happy to come and fix the issue however there would be a trip charge for our installer to come out.. If we can assist you in any way please let us know.
I called Fullerton's Floor Covering thinking I was going to have to replace my carpets and when his people came out to my house and made an inspection of the damaged area in my carpeting they advised me that they could repair and clean my carpets to look like new. Wow! What a great job they did and what a savings for me. I really felt like they were looking out for me above all else. Thank you Fullerton's.
We had our flooring and tile work done a couple of months ago by Fullerton's Floor Covering and we could not be happier!
At first we were a little overwhelmed at the idea of redoing our floors and showers, but after talking with Jerry, it was actually a much easier process than we ever thought. He gave us some great design ideas and delivered a finished product ahead of schedule!
With the quality craftsmanship that Fullerton's provides, it's obvious why they have been in business for so long. We will recomend them to everyone we know.
Fullerton's Floor Covering installed my laminate floor downstairs, carpet upstairs and tile in the kitchen and baths. Our experience with with Fullerton's from purchasing the material to the expert installation was great. The clean and professional service that we recieved was far more than we had exspected and the whole experience left us very happy.
Fullertons is a great company very professional and fast install.. would not do business with anyone else!! great price on my carpet and laminate flooring and had everything installed the next week..