FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
You’ll never see any surprises on a Legacy Air bill. Our Legacy technicians are thoroughly trained and have upfront pricing guides, which means they can quickly assess your problem and provide you with an accurate estimate of the work we’ll do to fix it. We give you our price upfront in writing before we start any work.
- What is your typical process for working with a new customer?
Our process is simple, transparent, and focused on finding the right solution for your home. It starts with scheduling a convenient appointment. One of our trained technicians will arrive on time, listen to your concerns, and perform a thorough evaluation of your system. After the inspection, we'll clearly explain what we found, answer any questions, and walk you through your options. Whether it's a repair, routine maintenance, or a full system replacement, we'll provide honest recommendations with upfront pricing so you can make the decision that's right for you. Once you approve the work, we'll complete the job with quality craftsmanship, treat your home with respect, and make sure everything is working properly before we leave. Our goal is to make the entire experience easy, stress free, and backed by service you can trust.
- What education and/or training do you have that relates to your work?
Our team of technicians are industry experts who undergo 200+ hours of training each year, and they’ve all been screened with our strict hiring practices, background checks, and drug testing.