FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are proud to offer transparent pricing with no hidden fees or charges. Our pricing always includes delivery, pickup, fuel, protection boards, 2 tons of weight, and a sweep of the area at pickup. We also offer discounts for Active/Retired Military and First Responders and occasionally have specials going on - just ask! Potential fees that can be incurred after the rental begins include: 1. Rental period extension - $15/day or $100/week 2. Extra weight past the included 2 tons - $100/ton (pro-rated) 3. Restricted items - Tires: $25 ea, TVs: $50 ea, Mattresses/Box Springs (3+): $25 ea
- What is your typical process for working with a new customer?
We typically like to start with a virtual consultation to gather some more information about your project and provide you with our best recommendation for dumpster size and rental period. If you already know exactly what you need, great! We can always skip ahead to setting up the rental. In either case, once a customer is ready to book, we collect their information & details about the job (i.e. address, any specific delivery requests). Finally, we collect payment upfront for the rental. Then, the final item we need before we can deliver is your e-signature acknowledging our Terms & Conditions. From there, our driver will contact you when en route and we are available for questions, concerns, changes, etc as needed!
- What education and/or training do you have that relates to your work?
We have completed together ~200 hours of training and practice in all areas of this work. From equipment maintenance to customer service to landfill restrictions to the actual operations of delivery and pickup, we are experts on all things dumpsters so that you don't have to be.