FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We’re a newly launched, locally owned company with over 10 years of experience, and we’re currently offering grand opening discounts to help introduce ourselves to the community.
- What is your typical process for working with a new customer?
Initial Contact: We’ll respond quickly to your inquiry, answer any questions, and schedule a free estimate. On-Site Visit: We show up on time, assess the issue, and clearly explain your options — no pressure, no upsells. Same-Day Repairs: For most common issues, we're fully stocked and can complete the job on the spot. Follow-Up: After the work is done, we make sure everything is working perfectly and you're fully satisfied.
- What education and/or training do you have that relates to your work?
I’ve been in the garage door industry for over 10 years, working hands-on in both residential and commercial settings. Over the years, I’ve completed thousands of service calls, installations, and custom door setups — from basic repairs to complex rebuilds. I’ve trained directly under seasoned professionals, stayed current with the latest products and safety standards, and now hold a Nevada contractor’s license (#0093719). Real Garage Door Pros was built on that foundation of real-world experience, not shortcuts — and it shows in every job we do.