FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our hourly rate is mainly used for small tasks or diagnostics. For most projects, we provide a fixed-price estimate after assessing the scope, so the total cost is clear before work begins. Materials, if needed, are discussed in advance and billed separately at cost, with transparency and no surprises.
- What is your typical process for working with a new customer?
Customers should consider: • What exactly needs to be done • Whether safety or code compliance is involved • Their preferred timeline • Whether they want a fixed price or hourly work Having this information helps us provide an accurate and fair estimate.
- What education and/or training do you have that relates to your work?
Our process is simple and transparent: 1. We review the request and discuss the project details 2. We visit the property for a quick assessment if needed 3. We provide a clear estimate — usually a fixed price 4. Once approved, we schedule and complete the work In many cases, work can begin the same day after approval.