- What is your typical process for working with a new customer?
I like to understand how you use your piano to determine how to help you get the best out of it. For instance, professional musicians may play along with a number of other instruments, for which I might slightly tweak the tuning style. Or if I know you have a new beginner in the house, I won't remove the note letter name decals when I clean the keyboard. :-)
- What education and/or training do you have that relates to your work?
Becoming a Registered Piano Technician takes years of study before attempting to pass a series of difficult exams. I've had the benefit of learning from piano technicians who've come before me as well as my contemporaries, ongoing education through seminars and conferences, and an ever-growing body of experience, all built atop a musical upbringing and a curiosity for how to make things fit together and work properly.
- How did you get started doing this type of work?
Both my parents growing up were violinists. After my first career in IT, a long time family friend who'd been a piano technician for decades suggested I might be good at it. Fast forward a few years and I'm the president of the local chapter of the Piano Technicians Guild.