FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, upfront pricing before any work begins, with no hidden fees. Pricing is based on the scope of work and materials required. All options are discussed in advance so customers can make informed decisions with confidence.
- What is your typical process for working with a new customer?
I begin by listening carefully to understand the issue. After a thorough inspection, I clearly explain the problem and outline the recommended solution with upfront pricing before any work begins. Once approved, I complete the repair efficiently, test the system to ensure proper and safe operation, and leave the work area clean. Clear communication and accountability are part of every job.
- What education and/or training do you have that relates to your work?
I have over 12 years of experience in the plumbing trade, supported by formal technical education in plumbing systems and installation. In New York, I gained 3 years of hands-on experience working under a Licensed Master Plumber, focusing on residential systems, diagnostics, and code-compliant installations. My background includes water supply and drainage systems, fixture installations, water heaters, leak detection, and emergency repairs. I continuously stay informed about industry standards and NYC plumbing code requirements.