If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Simplify IT provides expert technology support for both Mac and PC users—serving residential and small business clients with reliable, flat-rate services. With over 25 years of IT experience, we ensure your office systems—including computers, phone systems, and security cameras—are running at full capacity. Plus, diagnostics are always free.
We specialize in IT solutions designed to reduce the total cost of ownership and simplify ongoing maintenance. Our proactive approach empowers clients with the knowledge to prevent recurring issues, minimizing downtime and avoiding unnecessary service calls.
Areas We Serve:
* New York Metro Area
* Newark, NJ
* Atlanta, GA Metro Area
Our Services Include:
* VOIP Phone Systems
* Small Business Network Support
* Security Camera Installation
* POS System Setup
* Structured Wiring and Cabling
We have deep expertise supporting professionals in the medical, dental, and legal fields, and are familiar with industry-specific software such as Dexis, Officemate, and other CRM platforms.
At Simplify IT, we’re passionate about helping clients streamline their technology—enhancing daily operations and boosting ROI.
The service rate is $120 per hour, with a required minimum of three (3) hours per engagement.
Contact us today to learn how we can simplify your IT.
Overview
Hired 20 times
Serves Brooklyn, NY
Background checked
4 employees
19 years in business
Business hours
SunClosedMon8:00 am - 7:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, PayPal, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2023
2022
2021
Services offered
Service type
Usage type
Commercial (Office)
Device type
Computer
Router
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Great 4.7
22 reviews
5
86%
4
9%
3
0%
2
0%
1
5%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Corey T.
Dec 20, 2020
•
Hired on Thumbtack
Very happy with the solution I was given. Throughly explained about my weak connection issue and was walked through the upgrading process. Prices were fair in my opinion. Wiring concealment coulda have been a bit cleaner but I can take of that on my own. It was a pleasure doing business for my personal home. Thanks again!
Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.
Simplify IT (Technology Service for Business)'s reply
Thanks Corey. Your game console can now access the maximum internet speed that you have. Do hesitate to contact me with any questions.
Network Support Services
Lucas M.
Mar 19, 2025
•
Hired on Thumbtack
Crystal was incredibly helpful in resolving my issue with a CAD licensing issue. She was knowledgeable, patient, and quick to identify the problem. Her clear guidance made the process easy to understand, and I appreciated her willingness to go the extra mile to ensure everything was working perfectly. Excellent support—thank you, Crystal!
Details: Personal (Home) • Technology support • Computer • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Network Support Services
Blair M.
Mar 26, 2025
•
Hired on Thumbtack
Very responsive and professional. They went above and beyond what we asked for with a very great price point. We will definitely be using them for our future needs!
Details: Commercial (Office) • Network security • Network setup and installation • Router • My home, venue, etc.
Network Support Services
Mari B.
Jul 31, 2025
•
Hired on Thumbtack
Truly appreciate the high quality and care of Crystal & her team's work.
Details: Commercial (Office) • Technology support • Computer • My home, venue, etc.
Network Support Services
Darrielle T.
Jan 5, 2026
•
Hired on Thumbtack
Unfortunately, this was not a positive experience. I hired Crystal to provide training for my team of 8 on Power Pivot, Power Query, and other Excel-related topics. The training did not meet expectations, and my team left feeling more confused than prepared.
The session lacked hands-on instruction, as no mock data sets were provided for practical learning. Much of the training focused on explanations that were intended to be followed up later with additional materials and videos. We were also told that differences between Mac and PC environments limited what could be completed during the session.
It has now been over a month, and despite multiple follow-ups, the promised follow-up materials have not been delivered. As a result, we did not receive the level of training or support that was communicated at the time of booking.
Overall, the training did not provide the value we expected, and I would recommend clarifying scope, preparation materials, and follow-up deliverables in advance before engaging in similar services. Also excel based trainings does not seem to be her strong suit .
Details: Adult • Intermediate • Spreadsheets (e.g., Excel, Access) • The computer teacher travels to me
Simplify IT (Technology Service for Business)'s reply
Darielle, thank you for taking the time to share your feedback. We sincerely regret that your experience with this training engagement did not meet the expectations we set for you and your team.
We take your concerns regarding the training format, hands-on instruction, and follow-up materials seriously. After receiving your feedback, we reviewed the situation and took steps to address the concerns internally and strengthen our process to help prevent a similar experience in the future.
We understand that your team invested valuable time in this training, and we are sorry that the experience did not provide the value you expected. We appreciate you bringing these concerns to our attention and giving us the opportunity to improve.
While this experience was not representative of the level of service we strive to provide, we respect your feedback and wish you and your team continued success.
Computer Lessons
Credentials
Background Check
Leo Friday
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
NEW BUSINESS CUSTOMER RATE:
- Promotional Rate are $120 per hour for remote support and $130 per hour for onsite. After a FREE initial diagnostic, if its determined that the work exceeds 3 hours then a discounted flat rate will be offered.
NEW RESIDENTIAL CUSTOMER RATE:
Not currently servicing residentials customers
What is your typical process for working with a new customer?
Call for details
What education and/or training do you have that relates to your work?
CERTIFICATIONS AND TRAINING
- Certified Network Engineer supporting Microsoft and Netware 5.12 Network and infrastructure.
- Trained Microsoft Network Engineer with 20 years experience in installing and managing Microsoft
MS 365, Server and Network Support.
We provide desktop support for Windows 11 and Mac OS.
Meets the criteria to do business with agencies and establishments in the city of New York.
E-Rate (USAC) Service Provider for Public and Private schools and libraries.
IT Network Specialist
