FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since I've had some bad experiences with students being a bit less than committed, I I have come to feel it necessary to do so, I price by the hour, with a 3-hour minimum. I also request a 24-hour cancellation notice. If within that time period, the person is responsible for the total cost of a regular session. I do quite a lot of prep outside my sessions, so if a student shows up, it tend to sap my energy!
- What is your typical process for working with a new customer?
I first and foremost listen to them. I want to know what is frustrating them, what they're stressed about, what kinds of specific objectives they have, in order to provide them the support and service they need..
- What education and/or training do you have that relates to your work?
I have a BA in Literature from Wheaton College, an MFA in Acting, and an MFA in Creative Writing. Because of my education and training, I am able to address the diverse needs of my clients.