FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Free Estimates: We provide no-obligation, accurate estimates before any work begins—so you’ll always know the cost upfront. Transparent Pricing: Our rates are fair and competitive, based on the type of furniture, extent of damage, and required services. No Hidden Fees: What we quote is what you pay—there are no surprise charges. Discounts & Specials: We occasionally offer promotions for multiple-piece restorations or repeat customers. Ask about current discounts when you schedule your service. Flexible Payment Options: We accept cash, credit/debit cards, and digital payment methods for your convenience.
- What is your typical process for working with a new customer?
Our Typical Process with New Customers Reach Out – Contact us by phone, email, or through our website and tell us about your leather furniture and the issues you’re facing. Free Estimate & Assessment – We evaluate your furniture’s condition (in-home or virtually) and provide a transparent, no-obligation quote. Schedule Service – We arrange a convenient time for your repair or restoration, including same-day service when available. Leather Restoration – Our skilled technicians perform cleaning, repair, dyeing, and protective treatments using high-quality materials. Review & Satisfaction Check – Once the work is complete, we review the results with you to ensure you’re fully satisfied. Payment & Maintenance Tips – Flexible payment options and advice on how to maintain your leather to extend its life.
- What education and/or training do you have that relates to your work?
At Leather Furniture Restoration LLC, our team combines hands-on experience with specialized training to ensure your leather furniture is restored to its best condition: Professional Leather Repair Training: Our technicians have completed certified courses in leather repair, cleaning, and dyeing techniques. Ongoing Skill Development: We regularly stay updated on the latest restoration methods, products, and protective treatments for all types of leather. Experience-Based Expertise: Years of practical, in-home repair experience allow us to handle everything from minor scratches to major tears and discoloration. Attention to Detail & Quality Standards: Our training emphasizes precision, color-matching, and finishing techniques to achieve results that look natural and last. We combine formal training with real-world experience so that your furniture isn’t just fixed—it’s revived to look as good as new.