FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe getting your computer fixed shouldn't come with surprise charges. Before any work begins, we'll explain the issue, tell you what we recommend, and provide the price upfront. If the repair isn't worth doing, we'll tell you honestly rather than sell you something you don't need. Our pricing is straightforward, and there are no hidden fees. Whether it's a virus removal, printer issue, Microsoft 365 problem, or a slow computer, you'll know exactly what to expect before we start. We also stand behind our No Fix, No Pay promise. If we're unable to resolve the problem we've agreed to work on, you won't be charged for the service. Our goal is simple: provide great service at a fair price and earn your trust for the next time you need help.
- What is your typical process for working with a new customer?
Every repair starts with a conversation. First, we ask a few questions to understand what's happening and when the problem started. Once we have a clear picture, we'll let you know whether the issue can be fixed remotely. If you're happy to proceed, we'll guide you through a secure remote connection so one of our technicians can access your computer. You can watch the entire repair or simply relax while we work. Before finishing, we test everything together to make sure the issue has been resolved. We'll also explain what caused the problem and share a few tips to help prevent it from happening again. No confusing technical language. No pressure. Just clear communication from start to finish.
- What education and/or training do you have that relates to your work?
Technology changes every day, so learning never stops. Our technicians have hands-on experience supporting Windows and Mac computers, Microsoft 365, printers, networking, and everyday technology issues for both home users and small businesses. More importantly, we've solved thousands of real customer problems. That practical experience allows us to diagnose issues quickly and recommend solutions that actually work. We continue to stay up to date with new operating systems, software, security threats, and remote support tools so our customers always receive current, reliable assistance.