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This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Laptop Battery Replacement
Power Jack Replacement
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Outstanding customer service had a broken USB with no hope of repair but leave it to computer connections deliver results!Jul 14, 2020Review from GoogleComputer Connections's reply
Thank you so much. Make sure you have backups
Laptop was coming apart at the hinges every time it was opened. Came in and very quickly and free of charge I was shown that the screws had came loose and some were totally out. Tightened them up and couldn't be happier. I asked and he gave me advice on how to improve my PC. Has a clear wealth of knowledge about computers and will give you an honest answer. Will be back!Sep 2, 2020Review from GoogleComputer Connections's reply
Thank you! I'm still curious how they came out like that.
The guy there suggest solutions and didn't charge an unreasonable price. Been there 3 times for different computers and all three were great. He knows his stuff.Jun 16, 2020Review from GoogleComputer Connections's reply
Called in a pinch on the first day of college for my son. Within an hour our laptop was fixed. Great service, great price, a customer from now on!!!!Sep 4, 2020Review from Google
Highly recommended!!! My laptop suddenly broke down, like dead. I tried to recharge the battery or plug in, but that didnt work. If it is the motherboard broken, then it will take much time and money to fix that. But after I brought it here, the guy quickly fix that problem, like magic.Aug 1, 2020Review from GoogleComputer Connections's reply
Thank you!! Let me know if you will need further help.
- What should the customer know about your pricing (e.g., discounts, fees)?Pricing is estimated job by job. In some cases there is no charge if the repair is less than a few minutes. IE: Apparent loose cable.
- What is your typical process for working with a new customer?We ask question relating to the repair when the client brings their computer in. Take notes and call back once we have an idea of the issue.
- What education and/or training do you have that relates to your work?We have been in business since 1982. Over the years we went to many technical training classes that manufacturers offered. We have fixed 1000's of computer over 38 years.