- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is estimated job by job. In some cases there is no charge if the repair is less than a few minutes. IE: Apparent loose cable.
- What is your typical process for working with a new customer?
We ask question relating to the repair when the client brings their computer in. Take notes and call back once we have an idea of the issue.
- What education and/or training do you have that relates to your work?
We have been in business since 1982. Over the years we went to many technical training classes that manufacturers offered. We have fixed 1000's of computer over 38 years.