SPS Landscaping, LLC

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Introduction: Being Veteran owned and operated, we were always taught values. Values play a vital role in ones career. When Soldiers Point Services receives a job, we put in 100%, from the time we give a free estimate until the job is complete. We here at Soldiers Point Services enjoy meeting new customers and interacting with them. Whether it be a small shrub trimming job, to a full on Landscape design, the creativity that customers bring to the table is outstanding!

Overview

Hired 26 times

7 employees

10 years in business

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Featured Projects

41 photos

Reviews

3.3

26 reviews

5

46%

4

11%

3

4%

2

4%

1

35%

Kristine N.

Jun 9, 2015

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Hired on Thumbtack

Outdoor Landscape Design

Kymber H.

Sep 28, 2015

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Hired on Thumbtack

SPS Landscaping, LLC's reply

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Outdoor Landscaping and Design

James S.

Jan 25, 2016

·

Hired on Thumbtack

Snow Plowing (Commercial)

Eric L.

Mar 4, 2016

First and foremost, Ben is veteran, and as a veteran myself, I respect his service to his country. As a business man, however, I have lost respect. I paid him $365 for plowing services for the winter 2015- 2016 season. This was a light winter (unlike last years) with minimal snowfalls. But when the snow does fall, you expect to get your driveway plowed in a somewhat timely manner. That didn't happen.... not once. I had to continually text him (or Heather). Many times the text messages were not returned; when they were, I was told "they are coming" or "sorry, first they have to do the commercial businesses so they can open." Yeah, okay, but I paid too! And I (or my wife) had to get to work. On average when someone did come, it was 6-10 hours AFTER the snowfall (of 2 inches or more). Then even if the snow continued, and another two inches accumulated, they would not come backone and done, despite what the contract stated that they would come back every 2 inches of fresh snow. One time they finallyafter 8 hourscame and missed two huge strips, on the north and south sides of the driveway (the plow guy spent about 5 mins or less plowing). I text pictures to both Ben and Heather, but neither responded. What usually happened was that we had to physically shovel our driveway most snowfalls, either because the plow-job was wholly inadequate; it was not done in a timely manner (car gets stuck); or they simply never came. The last time I text to ask if he was going to plow (cant believe I actually have to ask!) was March 2, 2016, when approximately 3 inches of snow (contract says 2 inches or more) fell with a lot of ice. After three text messages and one phone call (not returned), once again, we had to shovel our driveway. Ben is an affable guy but doesnt follow through as a businessman. I wasted the majority of the $365.00 he was paid (365 divided by the 4 times they did it, makes it about $91 bucks per plow). I cant do anything about that (short of going to small claims court, which I am not going to waste my time), but I surely wont renew his services.

SPS Landscaping, LLC's reply

Hello and sorry you feel this way. We do believe that we completed a soil job for you prior to season that you were very happy with that is why you hired us for plowing. As stated in your contract we only plow every 2" of fresh snowfall that does not include your apron a mess from the town trucks or blowing drifts. We also managed 8 other houses in the same area and not one complaint. So sorry you are upset have a good one!

Imran S.

Dec 18, 2014

Soldiers Point Services is a great company and I highly recommend them to anyone looking for reliable trust worthy company

FAQs

How did you get started doing this type of work?
After serving 10 years in the US Army as a Military Policeman, it was my time to get out. I was injured in 2008 by a roadside bomb, and at that time I had just had my ifrst child. From then on, I knew I wanted to be close to home and support my family. My younger brother had been Landscaping since 2009 and over the years while doing sidework with him and his company, I knew this is what I wanted to do, Just like the Army, I put together a hell of a team! My team consists of (6) highly trained experienced professionals from the WNY area. Everything from Lawn Care, Landscape Design to custom patio and hardscape installs, my team brings more than enough to the table.
What advice would you give a customer looking to hire a provider in your area of work?
Ensure you fully explain to the provider what you want done. If it is an expensive job such as hardscapes, installs etc it is always good to have a face to face meeting with your provider to make sure you are both on the same page.

SPS Landscaping, LLC

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