Sterling Homes & Development

Hi Emmanuelle — thank you for taking the time to leave feedback. We’re glad you followed up with the fire department, as safety always comes first. Per our records, during the estimate we noted that the dryer flex/vent connection appeared cracked and improperly installed/disconnected. Because an issue like that can potentially allow exhaust to enter the basement, we raised it as a possibility and encouraged verification with proper detection equipment. We did not state that carbon monoxide was confirmed — only that it was important to rule out, which you did. Regarding the jetted tub, we discussed multiple possible solutions and were in the process of putting together the full written estimate. As a courtesy, we also offered to repair the dryer flex/vent issue at no charge if we were hired for the tub work. We take concerns about transparency seriously and we do not take advantage of any customer. If you’d like to discuss this further, please contact us directly at 716-377-6238 or plumbingprosofwny@gmail.com so we can review everything together. Plumbing Pros of WNY.