FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are committed to fair pricing and complete transparency. Free, No-Obligation Quotes: We always start with a free and detailed inspection and estimate so you know exactly what your project will cost. No Hidden Fees: Our written quote covers materials, labor, and clean-up, ensuring clear communication and no surprise charges. Value-Driven Investment: Our focus is on using durable, high-performance materials and quality craftsmanship to ensure your project is a long-term investment that maximizes protection and curb appeal. Discounts/Promotions: We frequently offer promotions for new customers or specific seasonal services. Please inquire during your consultation about any current discounts that may apply to your project.
- What is your typical process for working with a new customer?
Initial Contact & Consultation: You call or submit an online request. We schedule a convenient time to discuss your needs and project goals. On-Site Inspection & Detailed Estimate: We conduct a thorough inspection of your roof or siding. We then review the inspection findings with you, discuss material options, and provide a clear, written, fair-priced quote. Project Scheduling & Communication: Once you approve the quote, we finalize the material order and provide a detailed timeline. We maintain clear communication leading up to the start date. Expert Installation: Our skilled team completes the installation with attention to detail, treating the project as if it were our own home, and ensuring it is done right the first time. We prioritize cleanliness and safety throughout the process. Final Walkthrough & Warranty: We conduct a final inspection with you to ensure your 100% satisfaction. We then provide your solid warranty documentation for materials and workmanship, giving you peace of mind.
- What education and/or training do you have that relates to your work?
Our expertise is built on over 20 years of hands-on experience in the industry and continuous professional development: Manufacturer Certifications: We invest in training and partnerships to achieve industry-leading credentials, such as being GAF Certified™ and Owens Corning Preferred Contractors. This allows us to offer the best materials and warranties. Certified Installers: Our teams hold specialized certifications, such as Vinyl Siding Institute (VSI) Certified Installer, ensuring we adhere to the strictest installation standards and use the latest techniques. Continuous Education: We stay current on building codes, safety regulations, and new material technologies to always provide the most durable and high-performing solutions.