REMOTE WINDOWS COMPUTER SUPPORT
35+ Years Experience • 560+ Reviews • Nationwide Remote Service
PLEASE READ BEFORE CONTACTING OR BOOKING
I specialize in REMOTE Windows computer support nationwide. With more than 35 years of professional computer experience and 560+ customer reviews, I can diagnose and resolve many Windows, software, virus, performance, email, printer, and related computer problems without requiring an on-site visit.
IMPORTANT: If you need a technician to physically come to your home or business, please DO NOT select my service unless you are located within approximately 5 miles of ZIP code 11367, Queens, NY.
Customers outside my local service area must be able and willing to receive REMOTE support.
ABOUT ME
My name is Rami Pelles, owner of Pellescom Computer Solutions.
I have more than 35 years of professional computer consulting and technical-support experience. My goal is to provide reliable, efficient, personalized solutions while making computer support as convenient and stress-free as possible.
I specialize in Windows-based computers and provide professional remote support to customers throughout the United States.
REMOTE SERVICES I PROVIDE
✓ Windows troubleshooting and technical support
✓ Windows installation, upgrades, updates, and configuration
✓ Slow computer diagnosis and optimization
✓ Virus and malware removal
✓ Microsoft Office and Outlook support
✓ Email troubleshooting
✓ Data backup assistance
✓ Printer and scanner software troubleshooting
✓ Sound and webcam troubleshooting
✓ Wi-Fi and Internet troubleshooting when software-related
✓ Software installation and configuration
✓ General Windows software troubleshooting
IMPORTANT SERVICE LIMITATIONS
Please DO NOT select/contact me for the following services because they are outside the services I provide:
✗ Apple Mac / macOS
✗ Chromebook / ChromeOS
✗ iPhone or iPad
✗ Android phones or tablets
✗ Hardware repair or hardware replacement
✗ Broken or malfunctioning laptop keyboards
✗ Screen replacement
✗ Battery replacement
✗ Charging jack/port repair
✗ Fan, motherboard, or other internal hardware repair
✗ Physical hard-drive/SSD replacement
✗ Data recovery or recovery of lost/deleted data
✗ Password recovery, password removal, or password bypass
✗ BitLocker recovery or locked-computer access
✗ Corporate-locked or MDM-managed computers
✗ Network cabling, switches, routers, or physical network installation/repair
✗ AI-related projects
✗ Unsupported/obsolete Windows operating systems
If your problem requires opening the computer, replacing a physical component, repairing broken hardware, recovering a password, or physically inspecting the computer, you need a LOCAL/ON-SITE technician. I do not provide these services remotely.
LOCAL / ON-SITE SERVICE AREA
My primary service is REMOTE SUPPORT.
Physical/on-site service is limited to approximately 5 miles from ZIP code 11367 in Queens, New York.
If you are outside this area and want or require a technician to physically come to your location, please DO NOT select/contact me. Please choose a local/on-site technician in your area instead.
Selecting Phone/Online/Remote should mean that you are requesting and are comfortable receiving remote computer support.
HOW REMOTE SUPPORT WORKS
Remote support is secure and convenient.
With your permission, you connect your Windows computer to my professional remote-support system. You remain present and can see the work being performed on your computer.
Some troubleshooting may require your assistance with simple physical actions such as restarting the computer, reconnecting a cable, pressing a key, or reading information displayed on the screen.
If you are uncomfortable receiving remote support or specifically want someone physically present, please choose a local/on-site technician instead.
MINORS
I do not provide remote computer service directly to minors without a parent or legal guardian present and authorizing the service.
DIAGNOSTICS & QUOTES
Professional troubleshooting, diagnostics, consultations, and detailed technical evaluations are fee-based services.
I do not provide free diagnostics or extensive technical troubleshooting for the purpose of obtaining a free repair estimate.
Pricing can be discussed before work begins so you understand the expected cost of the service.
WHY CHOOSE PELLESCOM?
✓ 35+ years of professional computer experience
✓ 560+ customer reviews
✓ Windows specialist
✓ Nationwide remote support
✓ Professional one-on-one assistance
✓ Secure remote connection
✓ Clear communication
✓ Reliable continuing support
Most of my customers receive support remotely, and many computer problems can be resolved successfully without taking the computer to a repair shop.
Before selecting me, please make sure your request matches the services and service area described above.
I look forward to helping you resolve your Windows computer problem.
Rami Pelles
Computer Consultant / Technician
Pellescom Computer Solutions
Remote Windows Support Nationwide
