FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and competitive, designed to give you the best value for quality work. We provide a detailed estimate upfront, so there are no surprises. Discounts may be available for seniors, veterans, or first-time customers—just ask during your consultation. While we don’t cut corners, we also don’t push unnecessary upsells, focusing on repairs when possible to save you money. Any additional fees, such as emergency service or after-hours calls, will always be clearly communicated ahead of time. Transparency and fairness are at the core of our pricing.
- What is your typical process for working with a new customer?
When working with a new customer, I start by listening carefully to their concerns and asking a few questions to understand the problem. Next, I schedule a convenient time to inspect the garage door and provide a clear, detailed explanation of the issue. Once the customer approves, I complete the repair or service efficiently and make sure everything is working perfectly. Before leaving, I walk the customer through the work done, answer any questions, and offer maintenance tips to keep their door in great shape. Transparency and customer satisfaction are always my top priorities.
- What education and/or training do you have that relates to your work?
I’ve undergone hands-on training in garage door repair and installation, focusing on diagnosing and fixing problems efficiently. Over the years, I’ve gained practical experience working on a wide range of doors, openers, and systems. I’ve also invested in learning sales and customer service skills to ensure every customer has a great experience. My training is a mix of real-world expertise and staying up-to-date with the latest tools and techniques in the industry.