I had been struggling to figure out a way to do something on my Mac. After tiring of beating my head against the wall, it occurred to me that I should reach out for help via Thumbtack. Within minutes of submitting my request I received several quotes from computer professionals offering to help.
When I reached out to Javier, he responded immediately in a very professional and friendly manner. I gave him a call and he was very kind, very attentive and very knowledgeable. We set up a time to do a support phone call the next morning. Even though I didn't ask, within a few minutes of our initial phone call he sent me several YouTube videos which explained how to do exactly what I had been wanting to do. Within a few minutes, I had installed the necessary software on my computer to completely resolve my issue.
Javier could have waited until our scheduled phone call the next morning to provide help. But it was obvious that he cared more about helping me. That kind of customer care and personal service is almost a lost art in today's world. During our phone call the next morning Javier provided additional help and has continued to follow up even though at this point, there is nothing in it for him except the knowledge of a happy client and a job well done.
Javier provided far more than I expected or paid for. His knowledge, expertise, kindness and professionalism were all off the hook! In the cost was far less than I anticipated and worth every penny and then some. I highly recommend Javier if you need help with any computer issue be it Mac or PC. He is awesome!