FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is a simple flat rate: $60 per hour for any service, so you always know what to expect. No hidden fees, no upselling, and no charge just to ask a question. I'll give you an honest estimate up front, and if a job turns out to be simpler than expected, you pay less.
- What is your typical process for working with a new customer?
It starts with a quick conversation about what you need. I'll ask a few questions, give you an honest estimate, and set up a time that works for you, including evenings and weekends. I come to your home or office, take care of the work cleanly and completely, and make sure everything is running and that you know how to use it before I leave. No rushing, no jargon
- What education and/or training do you have that relates to your work?
I hold a Bachelor of Business Administration in Information Systems. I have over five years of hands-on professional experience in IT and technology installation. I work with everything from computers and networks to security cameras, TVs, and smart home devices, and I stay current with the latest tools and systems.