FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, the current condition, and any specialized services requested (like deep cleaning, ovens, or windows). To give you the most accurate value, we consider: Team Efficiency: We typically work as a professional two-person team to ensure high-quality results in less time. Recurring Discounts: We offer reduced rates for customers who schedule regular maintenance (weekly, bi-weekly, or monthly). Transparent Estimates: There are no hidden fees. Our quotes include all professional cleaning supplies and equipment. Custom Add-ons: Specialized tasks like interior cabinet cleaning or laundry service can be added to any booking for a flat additional fee.
- What is your typical process for working with a new customer?
Our Typical Process: Initial Consultation: We start by discussing your specific needs, the size of your home, and any "priority zones" or extra services (like windows or appliances) you’d like us to focus on. Custom Estimate: Based on our conversation, we provide a transparent, flat-rate or hourly estimate so there are no surprises on cleaning day. Arrival & Walkthrough: On the day of service, our two-person team arrives with all necessary professional supplies. We like to do a quick 5-minute walkthrough with you to ensure we’ve noted every detail. The Clean: We get to work! We follow a comprehensive checklist to ensure a consistent, high-quality result every time. Final Quality Check: Once finished, we invite you to do a final walkthrough (if you’re home) to ensure you are 100% satisfied with the "Shining Home" touch before we head out.
- What education and/or training do you have that relates to your work?
Our team brings 3 years of hands-on professional experience in the residential cleaning industry. Our training includes: Safety & Chemical Knowledge: We are trained in the proper use of cleaning agents to ensure they are effective while remaining safe for your surfaces, pets, and family. Deep Cleaning Techniques: We have mastered specialized processes for high-intensity jobs, including move-in/move-out sanitation and heavy-duty appliance cleaning. Efficiency Training: By working as a coordinated two-person team, we’ve developed a streamlined workflow that allows us to provide a thorough clean without being in your way for the entire day. Continuous Improvement: We stay updated on the best industry tools and eco-friendly products to ensure we are providing the highest standard of care for modern home finishes.