FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is straightforward. I charge a service/diagnostic fee that covers my time to inspect the appliance and explain the issue. If the customer decides to go ahead with the repair, that fee is applied toward the total cost. I’m upfront with repair costs before starting any work, so there are no hidden charges. I also offer fair rates, and in some cases, discounts for repeat customers or multiple appliances serviced at once.
- What is your typical process for working with a new customer?
My process is simple and straightforward. First, I listen carefully to the customer to understand the problem with their appliance. Then I schedule a time that’s convenient for them to inspect and diagnose the issue. After I identify the problem, I explain the repair options clearly, including cost and time estimates, so there are no surprises. Once the customer agrees, I complete the repair efficiently and test the appliance to make sure it’s working properly. Before I leave, I also share tips on how to maintain it so it lasts longer.”
- What education and/or training do you have that relates to your work?
“I trained as an appliance repair technician through hands-on experience and specialized courses. Over the years I’ve worked on refrigerators, stoves, washers, dryers, and other home appliances. I stay updated with new technology and troubleshooting techniques, so I can give reliable service to my customers.