FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
AtNina's Magic Touch, we offer competitive and transparent pricing with no hidden fees. Our rates depend on the size of the space and the type of cleaning services needed. We provide free estimates to ensure you get the best value for your needs. Additionally, we offer seasonal discounts and special offers to help our clients save on regular services.
- What is your typical process for working with a new customer?
When working with a new customer, we start with a consultation to understand their specific needs and expectations. We discuss the type of cleaning required, the frequency, and any special requests. After that, we provide a customized quote and schedule the first cleaning. Our team arrives on time, fully equipped, and gets to work ensuring everything is cleaned to the highest standard. We follow up after the service to make sure our clients are completely satisfied.
- What education and/or training do you have that relates to your work?
Our team at Nina's Magic Touch is fully trained in professional cleaning techniques, safety procedures, and customer service. We stay updated on the latest industry standards, products, and environmentally friendly cleaning practices. Our staff regularly participates in training to ensure we provide the best possible service and maintain the highest standards of cleanliness.