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About
Welcome, and thank you for reading this. At JR Smith Garage Door we take health and safety very seriously. We are currently employing social distancing while servicing your garage door. We accept credit/debit card payments with a NO TOUCH system. Every day we self test and take your health concerns very seriously. We are offering a 10% discount to all customers, as we are all in this together. We look forward to hearing from you.
Overview
Hired 39 times
Background checked
1 employee
25 years in business
Business hours
SunClosedMon8:00 am - 7:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, Square cash app, and Venmo.
Services offered
Door type(s)
Exterior door
Additional services
Property type
Home
Multi-unit building
Office / business
Commercial
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Exceptional 5.0
33 reviews
5
97%
4
3%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Frank C.
Jun 1, 2021
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Hired on Thumbtack
Our doors are being installed this week so I cannot comment yet on the work quality but Jim has been extremely responsive and professional while we waited for our doors to arrive. I am very happy we found him through Thumbtack.
Details: Exterior door (e.g. front door, patio door) • 3 doors • Standard • Mixed materials (e.g., wood with windows) • No, but I plan to purchase the door myself • Install locks or hardware • Install new trim around the door • Install a door threshold • Weatherproofing (block drafts) • Waterproofing • Home
Door Installation
Denise H.
Dec 28, 2019
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Hired on Thumbtack
Very knowledgeable and quick to respond. Honest and wasn’t trying to nickel and dime you very fair pricing. Refreshing to have such an honest person who cares and takes pride in their work. Highly recommend for any garage door issues!!!!
Details: Replace door • Single car door • Aluminum (most common) • Sectional roll-up • I already purchased the garage door • Home
Garage Door Installation or Replacement
Dana Z.
Oct 7, 2020
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Hired on Thumbtack
Jim was extremely knowledgeable and professional. He took the time to explain the problem and then talked me through what was required so that I could fully understand my options. He responded to my inquiry quickly and came out to assess the problem the same day I contacted him. He provided me with expert advice and was extremely fair with pricing. I am definitely pleased with his work and would absolutely recommend his services to anyone in need of garage door repairs and/or installation.
Details: Repair • Track or rollers • Home
Garage Door Repair
Alison K.
Jun 8, 2021
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Hired on Thumbtack
I messaged Jim about repairing our garage door and he responded and had our door fixed within a few hours. Super nice guy and very knowledgeable. Would highly recommend!
Details: Repair • Track or rollers • Wood • Home
Garage Door Repair
Missy L.
Dec 6, 2021
•
Hired on Thumbtack
Jim is very skilled and reliable. He know ins and outs of garage door systems and gave us valuable suggestions. His work is top notch and he makes sure all parts are working properly before he leaves. Despite his prior job ran late, Jim is willing to work late to make sure our project is done that day. We are really appreciated for his professionalism! And would definitely come back to Jim if we need any other garage work to be done! I would confidently recommend him to anyone!
Details: Repair • Motor opener • Home
Garage Door Repair
Credentials
Background Check
James Smith
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on estimated man hours. That may include travel time and other factors. The hourly rate fluctuates with the size of the job. Small 1 hour service calls are billed at $89.00/hr. Larger jobs over 4 hours labor rate is reduced by around 30%.
What is your typical process for working with a new customer?
Calls, text and email will be answered as quickly as possible. Generally a discussion on what the reason for the contact is. Then scheduling a convenient time to look at/repair the issue. Pricing is established before work is performed. It is never about what I want, instead I work to find the best solution to your needs. Even if I loose money.
What education and/or training do you have that relates to your work?
25 plus years in the remodeling/door industry. I've worked for a door manufacturer traveling across the United States installing doors and teaching others how to install doors correctly. I've worked for national brand door companies here in the Syracuse area installing for them.
