1 GUY WITH A VAC
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He was ok. Didn't remove some difficult black stains because he didn't have the right material/equipment also added $40 to the price because he "underestimated" but if all you need is a quick clean then he's ok.Mar 19, 2019Verified1 GUY WITH A VAC's reply
Mr. Martinez, thank you so much for your feedback. In good spirit, we wanted to clarify a few points you have made. The difficult black stain you are referring to is not a type of deep rooted stain regular steam cleaning can simply remove. This is why we specifically offer Stain Treatment Service as a separate option altogether. You see, it's a different upholstery chemicals needed, tools and technician we utilize to deal with such situations (not to mention each stain can be very specific in itself). Stains are a serious business, when it comes to removing it from people's treasured upholstery fabrics, and couches for example that have been in their family for generations! Back to your particular staircase: Because you ordered a Steam Refresh cleaning service ONLY for your "interior and dusty staircase," in particular this is why when the tech arrived at the building, and discussed with you the difference for a "exterior staircase, with dirty fabric and significantly stained," there was some price adjustments we made to the original estimate of $99. To make up for this inconvience the tech steam cleaned a rug you wanted to add-in, completely for free, and also gave you ScotchGuard Fabric Protection treatment for your order, also as a courtesy, but I can see that despite our best efforts you are still not satisfied. It is our central focus to keep each and every customer happy with our service, because we put so much effort in improving the New York City Couch Steam Cleaning experience, we believe this is an industry that really lacks true professional service and fabric expert methods. WE WOULD LIKE TO DO MORE FOR YOU. Please contact us directly to discuss a special Stain Removal service discount just for YOU, so we can get rid of that black stain you're referring to, and another 20% savings from your future Steam Cleaning service with us. Thank you very much for allowing us to service you and every New Yorker, - 1 Guy With A Vac Steam Cleaning Team
After a few disappointing encounters with this company - initially, the technician didn't improve the stain that I hired them to clean and managed to make an additional stain that was even more visible - the owner and technician made every effort to right their mistakes and return my rug in great condition, which they did. The only reason I'm not giving 5 stars is that I wish they were a little easier to get ahold of - I typically got a machine instead of a human most times that I called - and it was kind of a stressful process from beginning to end. I really do appreciate their efforts to correct their mistakes and leave me satisfied. All's well that ends well.Nov 14, 2019Verified
Upholstery and Furniture Cleaning
Some areas of the sofa and chair weren’t clean properlyMay 19, 2019Verified
Both gentlemen were courteous and very professional. Probably the best (and quickest) mattress cleaning I’ve had done in the city. Highly recommend!Feb 18, 2018Verified1 GUY WITH A VAC's reply
Pete, thank you so much for your kind and honest review. It truly means the world to us! It was really rad meeting these fellas and having the opportunity to steam wash a mattress for them. Could not ask for better customers and positive atmosphere to work with!
Upholstery and Furniture Cleaning
Overall experience was good, we're a little unsure if we actually have a new stain on our couch after their visit though. That being said, we have a really difficult couch to clean (a wool/polyester mix) that even water stains on.Feb 28, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Removing dust-mites, bacteria and allergens, as well upholstery steam cleaning and extraction of grease and dirt stains from your family’s everyday home soft-surfaces may not always be on top of mind cleaning chore. Yet, it’s something infection and dermatology doctors say we should do regularly to eliminate the irritants and germs from our home. Our prices reflect an accurate, and fair value, to professionally steam, sanitize and restore your fabric soft-surfaces and upholstery, without compromising on technician expertise, premium solvents, detergent and shampoos, as well as the maintenance and up-keep of the machines used to clean the fabrics. When it comes to cleanliness, your health and your home, it's about more than getting the cheapest deal. For veterans, single-parents, handicapped or disabled, physically challenged, as well as, fire rescue, emergency first responds, EMT and police officers, military active members, and low-budget household New Yorkers can ask for a extra discount! Contact me directly here on Thumbtack, by text or direct message to request a special promotion just for you.
- What is your typical process for working with a new customer?• Step 1: Pre-treatment o Before Picture for quality control • Step 2: Spots and Stain Treatment • Step 3: Fabric yellowing and discoloration treatment • Step 4: Steam-thrusted detergent upholstery fiber wash and power wet vac extraction through high pressure at optimal fabric temperature • Step 5: Deodorizer Spring Mint Fabric Refresher cycled through steam wash to infuse fabric with scent and freshness o ScotchGuard Indoor Home & Office Wear and Tear Elements Upholstery Protection (optional protection from future wear & discoloration) applied at customer request o Take ‘after’ cleaning pictures of upholstery for result comparisons and quality assurance. This is the “1 GUY Method”
- What types of customers have you worked with?Manhattan, New York, NY, USA Brooklyn, NY, USA Queens, NY, USA The Bronx, NY, USA Yonkers, NY, USA White Plains, NY, USA Nassau County, NY, USA Suffolk County, NY, USA Staten Island, NY, USA Jersey City, NJ, USA Newark, NJ, USA Elizabeth, NJ, USA Battery Park City, New York, NY, USA Chelsea, New York, NY, USA SoHo, New York, NY, USA Upper West Side, New York, NY, USA Rockaway Beach, Queens, NY, USA Long Beach, NY, USA Greenpoint, Brooklyn, NY, USA Long Island City, Queens, NY, USA Astoria, Queens, NY, USA Jamaica Estates, Queens, NY, USA Williamsburg, Brooklyn, NY, USA Park Slope, Brooklyn, NY, USA Bushwick, Brooklyn, NY, USA Maspeth, Queens, NY, USA Jamaica, Queens, NY, USA Elmhurst, Queens, NY, USA East New York, Brooklyn, NY, USA Far Rockaway, Queens, NY, USA Howard Beach, Queens, NY, USA Ozone Park, Queens, NY, USA Hauppauge, NY, USA St. Albans, Queens, NY, USA Syosset, NY, USA Massapequa, NY, USA Jericho, NY, USA Babylon, NY, USA West Hempstead, NY, USA Freeport, NY, USA Valley Stream, NY, USA Great Neck, NY, USA Whitestone, Queens, NY, USA Mount Vernon, NY, USA Fresh Meadows, Queens, NY, USA Gowanus, Brooklyn, NY, USA Cobble Hill, Brooklyn, NY, USA Brooklyn Heights, Brooklyn, NY, USA Sunnyside, Queens, NY, USA Jackson Heights, Queens, NY, USA South Bronx, The Bronx, NY, USA South Brunswick Township, NJ, USA Hunts Point, The Bronx, NY, USA Soundview, The Bronx, NY, USA Parkchester, The Bronx, NY, USA Westchester, NY, USA Fordham, The Bronx, NY, USA Fordham Heights, Manhattan, NY, USA New Rochelle, NY, USA Tuckahoe, NY, USA Tribeca, Manhattan, New York, NY, USA East Village, Manhattan, New York, NY, USA West Village, Manhattan, New York, NY, USA Midtown, Manhattan, New York, NY, USA Lincoln Square, Manhattan, New York, NY, USA Lenox Hill, Manhattan, New York, NY, USA Yorkville, Manhattan, New York, NY, USA East Harlem, Manhattan, New York, NY, USA Hamilton Heights, Manhattan, New York, NY, USA Riverdale, The Bronx, NY, USA