FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Base Rates: Clearly outline your base rates for different types of cleaning services, such as regular cleaning, deep cleaning, or specialized services like carpet cleaning or window washing. Factors Affecting Pricing: Let customers know about factors that may affect pricing, such as the size of the space, the level of cleaning required, and any additional services requested. Discounts and Promotions: Inform customers about any discounts or promotions you offer, such as first-time customer discounts, referral bonuses, or seasonal promotions. Fees and Extras: Be transparent about any additional fees or extra charges for special requests, such as cleaning supplies, equipment rentals, or parking fees in certain areas of New York City. Cancellation and Rescheduling Policies: Clearly communicate your policies regarding cancellations and rescheduling, including any fees that may apply for last-minute changes. Payment Methods: Provide information about accepted payment methods and whether you require upfront payment, payment upon completion of the service, or offer flexible payment options. Guarantees and Satisfaction Policies: Assure customers of your commitment to satisfaction by offering guarantees or policies for re-cleaning or addressing any issues that may arise.
- What is your typical process for working with a new customer?
Initial Contact: The process often begins with the customer reaching out to us via phone, email, or through our website to inquire about our services. We strive to respond promptly and courteously to address any initial questions or concerns. Consultation and Assessment: We schedule a consultation with the customer to discuss their cleaning needs and preferences. This may involve a visit to the customer's home or business to assess the space and provide a personalized quote based on the size of the area, the level of cleaning required, and any specific requests or concerns. Customized Proposal: Based on the consultation and assessment, we provide the customer with a customized proposal outlining the scope of the cleaning services, pricing details, and any additional information relevant to the job. We encourage open communication to ensure that the proposal meets the customer's expectations and budget. Scheduling: Once the customer approves the proposal, we work together to schedule a convenient time for the cleaning service to take place. We strive to accommodate the customer's schedule and preferences to minimize disruption and ensure a positive experience. Preparation and Arrival: On the scheduled cleaning day, our team arrives at the designated time fully equipped with the necessary cleaning supplies and equipment. We conduct a brief walkthrough with the customer to confirm the scope of work and address any last-minute instructions or concerns. Cleaning Process: Our experienced and trained cleaners follow a detailed cleaning checklist tailored to the customer's specific requirements. We work efficiently and meticulously to ensure thorough cleaning and attention to detail, using eco-friendly and effective cleaning products to achieve optimal results. Final Inspection and Feedback: Once the cleaning is complete, we conduct a final inspection to ensure that the customer's expectations have been met or exceeded. We encourage the customer to provide feedback on the service, and we are ready to address any concerns or areas for improvement. Follow-Up and Continued Service: We maintain open communication with the customer after the cleaning service to address any additional needs or schedule future appointments as desired. We strive to build long-term relationships with our customers and ensure their satisfaction with our cleaning services.
- What education and/or training do you have that relates to your work?
By prioritizing education and training, I ensure that myself and my team are well-equipped to deliver exceptional cleaning services to our clients in New York, meeting their needs and exceeding their expectations with professionalism, quality, and reliability.