FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is structured to be clear and fair, based on the work involved: - Consultation Fee: $150 flat This covers diagnostics, travel, and job prep. - Hourly Rate: $150/hour Example: - 1 hour = $300 total - hours = $450 total Additional time billed at $150/hour. Business clients: $225 + $225/hr Manhattan business clients: $300 + $300/hr Non-business hours work: 1.5x rate Final pricing may vary depending on job complexity or unexpected issues. I’ll always explain any changes in advance.
- What is your typical process for working with a new customer?
I start by understanding your issue or project goal in detail. I’ll let you know right away if it’s something I can handle confidently—I don’t take on work blindly. I’m transparent throughout the process and happy to walk you through what I’m doing, especially if you’re curious about the tech side. Communication and clarity are key to getting it done right.
- What education and/or training do you have that relates to your work?
I have a bachelor’s degree, but more importantly, I bring nearly 20 years of hands-on experience—10+ years professionally and another decade of personal experience before that. Certifications are helpful, but real-world troubleshooting, networking, and system building come from experience—and that’s what I bring to the table.