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Grok Computer - IT Help and Training  services
Grok Computer - IT Help and Training  services

Grok Computer - IT Help and Training services

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About
I have more than 20 years experience working in IT . My focus is quality. I never cut corners and will try to make you comfortable by explaining you what actions need to be taken when new a concept is being taught or a new service is being provided. Occasionally I may offer credits towards other services which you will know about once you pay in full for the services I provided to you. Printer related services: I can only cover Software installations/Setup (PC or Mac and ), Printer Setup including connectivity connectivity ( Wifi/USB) and in some cases paper jam issues. I do not cover mechanical and electrical issues Network Services: I currently cover only Personal (non business) issues in the following areas: - Parental Control Setup and Training - Wifi Network Setup or Troubleshooting Virus Removal Services: I will charge a $200 flat fee for the first device if you are within 10 miles radius and $30 for any additional device given it can be resolved within 30min time. Limitation of Liability The Service Provider shall not be liable for any indirect, incidental, or consequential damages arising from the Services, including but not limited to loss of data, business interruption, or system failure. The maximum liability of the Service Provider for any claim arising under this Agreement is limited to the total amount paid by the Client under this Agreement. The Service Provider will not be liable for any failures, malfunctions, or other issues related to third-party products (such as printers, antivirus software, or other hardware and software provided by vendors). A $75 deposit is required for any appointment (payable by credit card) Once time is confirmed you can cancel with at least 24 hours prior the appointment time for in-office appointments or 3hrs for other appointments, else you are responsible for a cancellation fee of $50 Please select/contact me only if you use your real name or business name ( if verifiable) I am available on site around NYC in The Bronx, Manhattan , Queens, Westchester and Rockland counties and remotely if needed for follow-up.
Overview

Hired 27 times

Serves New York, NY

Background checked

1 employee

2 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, Google Pay, and PayPal.

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Facebook, Instagram, Twitter

Services offered
Service type
Usage type

Personal (Home)

Device type

Computer

Router

Projects and media

7 photos

Projects and media

7 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

18 reviews

5
94%
4
0%
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2
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6%

Read reviews that mention:


pro avatar
Steve T.
2 weeks ago

Hired on Thumbtack

Alex was great. Spent an hour trying to fix an intractable problem and refused to charge me the full price because he was unsuccessful despite an hour of 100% effort. Will definitely use him again.

Details: Desktop printer • HP

Printer and Copier Repair
pro avatar
Kelly R.
Feb 21, 2025

Hired on Thumbtack

Details: Personal (Home) • Network security • Technology support • Computer • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Grok Computer - IT Help and Training services's reply
Network Support Services
pro avatar
Jeffery A.
Feb 12, 2025

Hired on Thumbtack

Grok Computer did a wonderful job helping me clean up a mess I made of my computer. They quickly found the issue, researched the best solution and then implemented it. I will certainly use Grok again when I get into trouble.

Details: Personal (Home) • Technology support • Computer • My home, venue, etc. • Remotely (phone or internet) • At the pro’s location

Grok Computer - IT Help and Training services's reply
Thank you for for your review. Much appreciated!
Network Support Services
pro avatar
Douglass R.
Sep 18, 2024

Hired on Thumbtack

Excellent work, capable and knowledgeable, pleasant to deal with, arrived on time, didn’t overcharge. Will call him again soon to come for more work.

Details: Desktop printer • Canon

Grok Computer - IT Help and Training services's reply
Thank you. Much appreciated !
Printer and Copier Repair
pro avatar
Mark K.
Nov 14, 2023

Hired on Thumbtack

Alex responded right away and was well informed He solved my problem elegantly and economically. I highly Reccomended him to anyone needing a networking solutions professional.

Details: Personal (Home) • Network setup and installation • Router • My home, venue, etc.

Grok Computer - IT Help and Training services's reply
Thank you very much (again) for your review. Much appreciated !
Network Support Services
Credentials
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Alexandru Cotarlan Nistor

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